Senior Solutions Engineer

Murphy AI is a next-generation debt collection platform powered by artificial intelligence
, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses,
providing a seamless and effective solution
.

At Murphy AI, we’re tackling one of the toughest challenges in fintech:
making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation,
we’re setting a new standard for how businesses recover payments
.

As a fast-growing startup that has already made an impact within less than a year in the market,
we are building a talented team to scale our operations and drive our vision forward
.

As a Senior Solutions Engineer at Murphy, you are the technical and strategic partner for our most important clients. You will own complex post‑sales relationships end‑to‑end, define architectures, lead high‑impact implementations, and ensure our enterprise clients unlock maximum business value from Murphy. You bring strong technical depth, excellent client leadership, and the ability to operate autonomously in high‑stakes environments. You’ll collaborate closely with engineering, product, and GTM to deliver exceptional outcomes at speed.

• Own technical relationships with enterprise and strategic accounts, from onboarding to renewal.
• Translate complex business needs into scalable solution architectures, integrations, and execution plans.
• Lead technical deployments, ensuring reliability, performance, and long‑term scalability.
• Act as the voice of the client in product discussions, influencing roadmap with high‑quality insights.

• Triage and resolve highly complex issues across APIs, data pipelines, workflows, and integrations.
• Proactively analyze client usage to drive optimization and prevent future issues.
• Produce advanced solution documentation, integration specs, and architecture diagrams.

• Coordinate cross‑team technical initiatives, leading execution with product, engineering, and operations.
• Communicate progress and risk clearly to both internal teams and executive‑level client stakeholders.
• Maintain high standards of speed, quality, and reliability.

• Identify and shape upsell opportunities through technical insight and business alignment.
• Support key GTM initiatives, helping unlock growth within enterprise accounts.
• Mentor junior and mid‑level Solutions Engineers and raise the technical bar across the org.

• 4+ years in Solutions Engineering, Implementation Engineering, Technical Consulting, or highly relevant technical roles.
• Engineering, data, or technical background.
• Proven track record owning large/complex accounts and integrations.
• Excellent problem‑solving skills under pressure.
• Strong architectural thinking and ability to communicate with both technical and non‑technical audiences.
• Autonomous, proactive, and highly accountable.
• Fluent English, Spanish and other languages are a plus.
• Bonus: experience in AI, fintech, payments, or debt recovery environments.
• This role involves occasional short trips to the UK and other European destinations to visit clients, so availability for travel is required.

• Stock options
  :
  Because we all build Murphy together – you'll own a piece of what we’re creating.
• Impact
  :
  Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.
• Learning
  :
  Continuous development through trainings, knowledge‑sharing, and exposure to other top‑tier startups in our ecosystem.
• Benefits
  :
  We are currently designing our Benefits package for London. Please stay tuned.
• Hybrid & Flexible
  :
  Our default setup is hybrid – 3 days a week at our office in London, surrounded by a thriving tech scene, and 2 days of remote work. But if there’s one thing that…