Monitoring and Observability Engineer

Overview

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Our local experts interact with global teams in over 100 countries, developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers.

You will have a truly global reach, providing you with new experiences and development opportunities here in Belfast’s iconic Titanic Quarter.

• Operating with a global footprint.
• Collaborating across various organizations within Citi to understand and develop observability solutions for enterprise-wide deployment at scale.
• Managing the legacy monitoring stack across the Production Management organization within Citi.
• Driving the strategic delivery of end-to-end Observability solutions in Citi.
• Providing in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacting the business by influencing strategic functional decisions through advice, counsel, or provided services.
• Persuading and influencing others through strong and comprehensive communication and diplomacy skills.
• Performing other duties and functions as assigned.

• Open Shift/Kubernetes Administration:Experience deploying, managing, and troubleshooting containerized applications on Open Shift/Kubernetes, including resource management and networking.
• Grafana & Observability Stack:
  • Proficiency in administering Geneos ITRS at scale.
  • Proficiency in administering Grafana (user management, data sources, dashboards, alerts).
  • Working knowledge of Grafana backend components:
    Mimir (metrics), Loki (logs), and Tempo (traces).
  • Experience with Prometheus for metric collection and PromQL for querying.
• Helm Chart Management:Experience with Helm for deploying applications, including creating, modifying, and managing Helm charts, library charts, and dependencies.
• Technical Documentation:Ability to create clear and concise documentation for systems and processes.

• Application Deployment:Ability to deploy applications using Lightspeed Enterprise.
• Google Cloud Operations:Experience with Google Cloud operations.
• Scripting & Automation:Experience with Bash or Python scripting for automating operational tasks.

• Basic knowledge or interest about apps support procedures, concepts and other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management tools.
• Understands how own sub-function integrates within the function and commercial awareness.
• Evaluates complex situations using multiple sources of information; developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Good knowledge of the business and its technology strategy.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Knowledge of issue tracking and reporting using tools.
• Good all-round team member; effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Ability to communicate appropriately to relevant stakeholder.

• Bachelor’s/University degree or equivalent experience.

By joining Citi, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and receive a competitive base salary (annually reviewed), plus a range of benefits including:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance-related bonus
• Private medical care & life insurance
• Employee assistance program
• Pension plan
• Paid parental leave
• Special discounts for employees, family, and friends
• Access to learning and development resources

Citigroup is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.