Training & Enablement Manager – AI SaaS Startup – Category-Defining - FULLY REMOTE

🌳 Training & Enablement Manager (First Hire) – AI SaaS Startup – Series A – Fully Remote (UK)

Another exclusive role from Areti Group 🌳

Areti Group is partnering with a high-growth, Series A-backed AI SaaS startup that is quietly transforming how global organisations operate.

This business is building a brand-new software category — product-first, customer-obsessed, and scaling fast.

We’re hiring their first Training & Enablement Manager: a hands-on, player-coach who will build onboarding, learning journeys, and enablement from scratch — for clients, internal teams, partners, and brokers.

📍 Location: UK-based | Fully Remote

💰 Salary: Up to £90,000 + excellent benefits

🌳 The Opportunity

This is not a “maintain what exists” role.

You won’t inherit slide decks, LMS structures, or established playbooks. You’ll build the entire enablement function from the ground up — with real ownership, visibility, and influence.

Right now, training is being delivered by the Client Experience Directors. You’ll take ownership of this mission-critical work, design scalable learning frameworks, and create a premium onboarding experience that supports growth without founder dependency.

You’ll work closely with Customer Success, Sales, Product, Operations, Partnerships, and Engineering — turning product complexity into clarity, confidence, and adoption.

🌳 What You’ll Own

• Deliver high-quality, engaging live training sessions for key clients
• Coach clients to confident adoption and long-term value
• Build structured onboarding programmes that scale
• Create consistent, repeatable learning journeys across the customer lifecycle
• Act as a trusted guide for customers’ goals and product usage

You’ll initially support a portfolio of ~20 clients, with the chance to evolve this model as the company scales.

• Enable Sales and Customer Success teams to speak confidently about the platform
• Reduce reliance on founders and ad-hoc knowledge sharing
• Create enablement materials and reinforcement assets (guides, FAQs, product updates, walkthroughs)
• Build partner training programmes and playbooks
• Create enablement packs tailored to partner workflows
• Ensure partners can confidently represent, sell, and support the product
• Build the full training and enablement function from zero
• Balance live delivery with scalable documentation and self-serve content
• Continuously improve programmes based on outcomes, feedback, and business needs
• Work closely with Product to align learning journeys to roadmaps and releases

🌳 What Success Looks Like

• Clients feel confident, capable, and excited using the platform
• Onboarding becomes consistent, intentional, and premium
• Partners and brokers are enabled and independent
• Teams no longer rely on founders for training
• Enablement becomes scalable, repeatable, and business-critical
• Experience in Training, Enablement, Learning, or Onboarding within a SaaS business
• Proven track record of building programmes from scratch in a startup or scale-up
• Confident delivering training to senior external stakeholders (live + remote)
• Strong structured thinking: you can turn ambiguity into clear frameworks
• A self-starter who takes initiative and solves problems without being asked twice
• Comfortable working closely with Product/Engineering and understanding how teams ship software
• Experience designing learning outcomes and building structured learning journeys
• Benefits / HR tech exposure
• Experience with LMS tools and online learning platforms
• Familiarity with tools like Atlassian products, Storylane, video-based product training, and content creation workflows
• Experience creating product writing guidelines / in-app education

You’ll work with and influence the enablement tooling, including:

• Atlassian products
• Storylane
• Product video and training content tools
• CX documentation and enablement systems
• LMS exploration (Talent
  
  LMS and/or alternatives)
• First hire in Training & Enablement — real ownership
• A genuinely category-defining AI platform
• Product-first, metrics-driven, human-centred culture
• High trust, high performance — no corporate nonsense
• Huge scope to shape how clients, partners, and teams learn and succeed