Asset Liaison Administration Officer

Overview

We're on the hunt for an Assets Liaison Administration Officers to support our growing Assets Management team are you ready to join us in delivering our vision of "Providing quality homes and services for better futures". You'll definitely be looking for variety in your next role, no two days will be the same as you ensure works are completed, the sustainability of works programmes, investigate complaints and provide diary management for the team to name but few!

You'll work closely with local authorities, attend customer visits and support our customers ensuring they are at the heart of everything you do. Your great ICT and communication skills will be an asset to you in this role, you'll also need that driving licence of yours and access to a car as you ll have a great mix of desk based and out and about!

• Provide support for customer whilst works are undertaken.
• Customer liaison duties to support the delivery of the sustainability works programme (Site, office and home based).
• Manage end-to-end decant process to provide an effortless customer experience.
• Manage the Assets team CRM (Customer relationship management) systems.
• Investigate complaints, expressions of dissatisfaction and claims for compensation, through to outcome.

• ICT and communication skills as an asset for the role.
• Driving licence and access to a car for a mix of desk based and field duties.
• Ability to work with local authorities, attend customer visits and support customers.

Futures is a great place to work with a fantastic, positive and  can do  culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of  Great places, great services and great tomorrows  for people and communities across the East Midlands. We don t just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too.

So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

If you re successful, you ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you re helping people and communities across our region to thrive.

We ve a state-of-the-art, flexible workspace so you ll have both great people and a great environment around you. We ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings. We re proud to be awarded the Investor in People Platinum award - the highest of IiP accreditation.

The award recognises organisations which are passionate about making sure all employees get the best experience at work.