Genesys Cloud CX Consultant

Genesys Cloud CX Consultant

Paying £50,000-£70,000 (Multiple hires at various levels)

Remote based.

Leading CCaaS Provider

A market‑leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape large‑scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry.

• Lead end‑to‑end Genesys Cloud CX work streams within complex enterprise implementations.
• Facilitate high‑quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives.
• Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities.
• Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes.
• Provide expert guidance on routing strategies, digital engagement, self‑service, reporting, and overall platform optimisation.
• Support change management, user adoption, and post‑deployment enhancement activities.
• Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long‑term value.

• Significant hands‑on experience delivering Genesys Cloud CX solutions within enterprise‑scale environments.
• Proven ability to run workshops, gather requirements, and influence senior stakeholders.
• Strong understanding of contact centre operations, customer experience design, and cloud‑based CX best practice.
• Confident in designing and delivering complex Genesys Cloud CX configurations.
• Excellent communication skills with a consultative, customer‑focused approach.
• Passionate about delivering high‑quality outcomes and driving measurable improvement in customer experience.

Please note that there are several positions available (various levels and seniority)

Must be eligible for SC Clearance.