Service Desk Manager — Lead, Automate & IT Support
Remote / Online - Candidates ideally in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-02-28
Leeds, West Yorkshire, ME17, England, UK
Listing for:
Legal 500
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
A leading legal data provider based in Leeds seeks a Service Desk Manager to enhance user support functions. The role involves managing a service desk team, defining SLAs, improving processes, and collaborating with IT infrastructure. Candidates should have 5–10 years of IT support experience, a background in 2nd or 3rd line support, and strong leadership skills. This hands-on role requires a practical understanding of ITIL and effective communication with non-technical stakeholders.
The position offers 4 days onsite with 1 work-from-home day.
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