Principal, Warranty IT Solutions Design

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top‑notch individuals to join the Mercedes-Benz team and uphold these hallmarks.

As Principal, Warranty IT Solutions Design you are responsible for leading the architecture, development, and operational management of key aftersales applications and services within the Engineering Services Warranty Systems portfolio. You serve as the main point of contact between business stakeholders, engineering teams, and external partners to ensure the delivery of secure, scalable, and MBUSA compliant solutions that support warranty operations and improve customer service.

You will drive the adoption and integration of modern API technologies, AWS Cloud services, and GenAI (Generative AI) solutions to enhance system interoperability, scalability, and innovation across the Mercedes‑Benz application landscape. This includes designing and implementing robust API‑driven integrations, leveraging AWS Cloud infrastructure for application development, deployment and management, and implementing GenAI use cases to automate processes, improve customer experience, and support data‑driven decision‑making.

You will also be tasked with gathering business requirements, ensuring compliance with PMO and IT Security policies, collaborating cross‑functionally with IT teams, and supporting application upgrades and migrations while ensuring operational stability and system performance.

• Successful project implementations, support and development of MBUSA Aftersales Warranty Systems for the Home office, field and dealers.
• Define and manage product roadmaps for Warranty Systems aligning with business goals and requirements.
• Accelerate digital transformation by validating user requirements via UAT, securing approvals, and leading approved system enhancements with minimal disruption, aligning with Mercedes‑Benz’s overall system architecture strategy.
• Oversee development and monitoring of dashboards (e.g., Data Dog) for Engineering Services applications to ensure uptime and performance.
• Drive operational excellence through automation by introducing process automation and AI‑driven solutions to eliminate manual inefficiencies.
• Manage warranty data flows, including file processing, data synchronization, and historical data reconciliation.
• Coordinate with cross‑functional teams to resolve production issues in a timely manner.
• Consultant & Vendor Governance:
  Define project scopes, manage external consultants, and ensure high‑quality, cost‑efficient technical outcomes aligned with Mercedes‑Benz IT standards.
• Change Management & UAT:
  Conduct impact analysis of system change requests, validate enhancements through UAT, and execute implementations with rollback plans to ensure stability and security.
• Support security alignment meetings and ensure adherence to internal audit and security policies. Lead remediation efforts for high‑risk audit findings and support change management processes.
• Act as the technical owner contact for internal and external stakeholders, including managed services providers as necessary.
• Protect business reputation by ensuring rapid incident resolution, maximizing system uptime, and minimizing disruptions that could impact dealer satisfaction and customer loyalty.

• Must be able to work flexible hours/work schedule.
• Travel domestically and internationally.
• Work holidays when required.
• Work weekends when required.

Knowledge (necessary to perform proficiently in this job)

• Software Development Background:
  • Familiarity with software development methodologies (e.g., Agile, Scrum) and experience with tools like JIRA, Confluence or similar for enterprise software development and project management.
  • Hands‑on experience with JAVA based applications, microservices, RESTful APIs, and system integrations to ensure seamless data flow between enterprise systems. Kafka is a plus.
  • Proficiency in…