Functional Consultant​/Business Analyst; Expert Level

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Functional Consultant / Business Analyst (Expert Level)

Functional Consultant / Business Analyst (Expert Level) Fully Remote
• Remote Worker
• Service Delivery

Full-time

Reports to: Professional Services Manager

Location: 100% Remote

Compensation: $120,000-$140,000. Base salary commensurate with experience. This role is eligible for the company’s profit‑sharing plan.

System Automation (SA) is a software vendor based in Columbia, Maryland, with a focus on providing systems that support government regulatory management operations.

Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994, providing the Maryland Board of Nursing a licensing solution and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self‑service for applicants and license seekers, and paperless regulatory operations.

For nearly three decades, SA has built a solid track record of demonstrable success, delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 22 states for nearly 800 different professions, occupations, and industries.

With SA’s current launch of Evoke, the only cloud‑native, low‑code application platform purposely designed for regulatory management, infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth!

We will consider qualified candidates to work fully remote (must reside in the U.S. only).

The Practice Solution Consultant is a hybrid role combining high‑profile solution delivery with practice development and mentorship. This individual will lead complex client engagements, ensuring rigorous requirements gathering, solution design, and implementation using our proprietary low‑code platform, Evoke. In addition, they will define and document best practices for functional consulting, including requirements analysis, process mapping, backlog management, solution configuration, testing, and training.

The Practice Solution Consultant will also mentor solution consultants and facilitate knowledge transfer across the team.

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well‑architected solutions.
• Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc.
• Participate in and/or lead technical design sessions with solution developers.
• Create, update, configure, and maintain business applications with our low‑code application platform.
• Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines.
• Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices.
• Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing.
• Lead end user and administrator training sessions.
• Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues.
• Troubleshoot and debug system errors and implement solutions to resolve them.
• Ability to travel domestically as needed up to 10%.
• Other tasks and responsibilities as assigned.

• Develop and maintain best‑practice documentation for requirements gathering, process mapping, backlog management, solution…