Hardware Support Specialist

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top‑tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest‑growing vertical SaaS companies in the USA, and we’re just getting started.

Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.

Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all‑in‑one, business‑in‑a‑box platform helps operators start, manage, and expand their businesses through a market‑leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.

Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in!

We are seeking a proactive and technically proficient Hardware Support Specialist to join our expanding Toronto‑based team. In this crucial, customer‑facing role, you will be the primary expert responsible for ensuring the successful deployment and ongoing operation of our innovative laundry payment systems.

• Providing hands‑on support for both new system installations and existing hardware/software deployments.
• Serving as the subject‑matter expert on how our readers integrate with various laundry machines.
• Diagnosing and resolving hardware connectivity issues efficiently.
• Guiding users through the setup and configuration of our mobile Tap‑to‑Pay app.
• Following an initial training period, this role will adopt a hybrid schedule, requiring 2 days in our Toronto office and allowing 3 days of remote work.
• Engaging effectively with both team members and physical hardware components during in‑office days and maintaining productivity and close communication while working from home.

Saturday & Sunday plus 3 weekdays – 11:00 am – 7:00 pm (ET)

Training Schedule (First ≈ 8 weeks):
Monday – Friday, 9:00 am – 5:00 pm (ET)

North York, Ontario (Accessible from the 401 and a 10‑minute walk from the TTC subway)

Located in Toronto, our Laundroworks team is at the forefront of digitizing self‑service laundry facilities. Laundroworks develops an NFC‑based payment system, wrapped in real‑time connectivity and supported by advanced management software. Our technology is developed and manufactured in‑house, including connected reader modules that control the laundry machines, payment kiosks, management software, and a novel NFC‑based Tap‑to‑Pay App (which Apple is following developments on due to its unique approach).

Visit  for more information about our system.

• Excellent verbal and written communication skills, with a professional and empathetic customer approach.
• Strong organizational skills and exceptional attention to detail.
• Proven ability to analyze technical problems and apply logical troubleshooting techniques.
• Comfortable working independently and prioritizing tasks in a dynamic, customer‑focused environment.
• Ability to quickly learn and understand new technical systems, both hardware and software.

• 1–3 years of experience in a customer‑facing technical support role.
• Hands‑on experience with hardware troubleshooting, particularly with connected devices or machinery.
• Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network‑connected modules.
• Experience supporting installations or field technicians is a plus.
• Comfort using ticketing systems, CRM platforms, and support tools.

$60,000 – $60,000 a year

There’s a Laundry List of Why You’ll Love Working at Cents!

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