Director, Data Management & Analytics; Remote

Overview

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Job Description

The Director of Data Management & Analytics will lead a dynamic team supporting strategic initiatives within Executive Lines and across the C&F organization. This role is responsible for overseeing systems implementations and optimizing on time project delivery in an Agile environment. This individual will help define and manage product backlogs while collaborating with underwriters, leadership and multiple development teams in support of building systems solutions for Professional Liability, Management Liability, Cyber and Technology E&O products.

The Director will collaborate with cross-functional teams to enhance business performance, improve operational efficiency, and support the company’s growth objectives.

• Team Leadership & Development
  • Manage, mentor, and develop a team of product business analysts, fostering a culture of collaboration, innovation, and continuous improvement.
  • Set clear goals, provide regular feedback, and support professional growth.
• Product Strategy / Roadmap Management
  • Prioritize features based on business value, technical constraints, and regulatory requirements
  • Balance competing priorities across multiple insurance products while managing stakeholder expectations
  • Collaborate with cross functional teams to ensure alignment with enterprise-wide initiatives
  • Define measurable success criteria for product implementations and track outcomes
• Systems Implementation
  • Be the primary point of contact at all stages of the development cycle.
  • Lead and oversee the implementation of rate, quote bind and issuance systems and tools, ensuring alignment with business objectives and regulatory requirements.
  • Coordinate with IT, business units, and external vendors to deliver quality solutions on time and within budget.
  • Document functional product requirements in the form of well-defined User Stories and actionable Acceptance Criteria.
  • Maintain the product backlog, being accountable for its contents, prioritization and planning.
  • Work in conjunction with Product Business Analysts to complete User Acceptance Testing of tickets prior to deployments.
  • Be an active participant in Agile ceremony meetings (stand up, refinement, sprint planning).
  • Cultivate working knowledge of companion systems to foster additional automation opportunities.
• Stakeholder Engagement
  • Partner with business leaders to identify opportunities for increased system efficiencies and innovative tech solutions to solve business challenges.
  • Communicate expected value to stakeholders by iteration (sprint, monthly, quarterly) with a focus on increasing end user engagement and satisfaction.
  • Develop and execute comprehensive change management plans for modifications and new implementations, inclusive of documentation, training materials, product demonstrations and training for end users.
  • Serve as the primary escalation point for production issues related to implemented products.
• Quality Assurance & Compliance
  • Ensure data integrity, accuracy, and compliance with industry regulations and company policies.
  • Implement best practices for data governance and security.
  • Assist with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, booking and claims systems, Submission, Snowflake, Underwriting Workbench, Tableau, JIRA and other automated tools.

• Bachelor’s degree and 10+ years of experience, working in insurance industry preferred – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk).
• Has 5+ years of experience in a related role in the property & casualty insurance industry, preferably in Executive lines.
• Experience managing teams and leading systems implementations.
• Strong proficiency in Agile methodologies and project management tools (e.g., Jira/Confluence).
• Strong organizational and analytical skills.
• High degree of accuracy and attention to detail.
• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast paced, deadline driven environment.
• Ability to work…