Technology Service Lead Vice President

Job Description:

Job Title:
Technology Service Lead

Corporate

Title:

Vice President

Location:
Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

In 3-5 sentences , describe the business in relation to the specific role that the candidate will perform. Use YOU statements to relay the impact of the role on the team and organization.

As a Technology Service Lead for our Corporate Bank Cash Management Technology platforms, you will drive the stability, resilience, and strategic evolution of our production environment. You will lead the engineering and automation of day‑to‑day production support activities, ensuring our systems operate with high efficiency and minimal manual intervention.
You will apply strong problem‑solving and engineering practices to deliver innovative solutions that improve service quality and operational performance. In this role,
you will oversee critical components of our Cash Management systems—including Pre‑ and Post‑Trade Settlement, Corporate Actions, Custody, and Fund Services—while partnering closely with global support and development teams. Your leadership will help shape a best‑in‑class support organization for Corporate Bank Technology.

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

• Maintain a strong technical acumen focused on overall Systems Architecture and Engineering to deliver platforms that meet defined requirements from the Business / Application delivery teams
• Adhere to departmental policies and provides quality service for the Corporate Bank application platform infrastructure landscape
• Readily manage multiple priorities and tasks in support of bank initiatives
• Continuous development of efficient processes utilizing bank technologies and automation tools
• Compliance with Operational Processes:
  Daily Operations, Change Management & Problem Management
• Leverage / Influence broader organization of SRE’s and technologist to build communities that contribute to solutions and implementation

• Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
• Act as a production engineering role model to enhance the technical capability of the Production Support teams

• Bachelors degree or equivalent experience
• Experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• SRE mindset and have implemented SRE, Dev Ops, agile models
• Experience leading a team and people management
• Global Transaction Banking / Corporate and Investment Banking Experience a plus
• Experience of end-to-end Level 2 management and good overview of Production/Operations Management

• Strong knowledge of databases (Oracle/MSSQL etc.), including…