Web Hosting Support with English

Position Summary

With team members and customers in 39 countries around the globe, Host Papa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone.

Tailored to meet every user's unique needs, our award‑winning customer support, email, and cloud-based solutions keep Host Papa at the cutting edge of the web hosting industry and innovation by putting our customers first.

• Thursday–Monday: 3:00 PM – 11:30 PM

• Provide technical support via phone, email/tickets, and chat
• Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
• Troubleshoot and resolve advanced website and email issues
• Install, configure, maintain, and fix errors for content management systems like Word Press
• Explain DNS settings and web design tools in a way customers can understand
• Address and escape pre‑sales, sales, and billing inquiries as needed
• Schedule and conduct callbacks to ensure a smooth support experience
• Deliver an outstanding customer experience and help maintain high satisfaction levels
• Support other tasks or projects as assigned to meet team and business needs

• Experience in a technical support or helpdesk role
• Strong troubleshooting skills, especially for websites and email systems
• Solid communication skills in English (written and verbal)
• Experience with web hosting platforms is a strong plus
• A customer service background or a related tech role is an asset

• Work from anywhere – this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

At Host Papa, we’ve been committed to providing a complete array of enterprise‑grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one‑stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our Host Papa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth.

Come join our talented team of enthusiastic, hard‑working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

Host Papa is an equal‑opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Host Papa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

It is anticipated that this position will be performed outside of Ontario.