Service Desk Specialist

We’re looking for a proactive First Level IT Support Specialist to provide reliable, high-quality technical support to colleagues across the UK. This is an excellent opportunity for someone who takes ownership, communicates clearly, and enjoys being the go-to person for everyday IT needs.

In this position, you’ll act as the primary point of contact for all first-line IT queries, supporting users with hardware, software, access, and connectivity issues. You’ll work closely with the wider IT team—both in the UK and internationally—to ensure smooth operations, strong cybersecurity awareness, and the successful rollout of new systems.

This hybrid role is based in Farnborough a few days per week
, with the remainder of your time spent working from home.

• Act as the first point of contact for IT support issues, including hardware, software, network, and user access queries.

• Provide both on‑site and remote support to users in UK offices and project locations.

• Troubleshoot common issues with laptops, printers, email, VPN, Wi‑Fi, and shared drives.

• Escalate complex incidents to second-level or central IT teams following agreed procedures.

• Set up, configure, and maintain laptops, mobile devices, and other IT equipment.

• Install and support approved applications (e.g., Microsoft 365, Teams, SharePoint, ERP tools).

• Maintain accurate IT asset inventory and support licence compliance.

• Assist with local network maintenance, office connectivity, and printer configurations.

• Ensure adherence to internal IT security policies and best practices.

• Collaborate with international IT teams on updates, software rollouts, and global initiatives.

• Log and track all support requests and resolutions through the IT ticketing system.

• Experience in a first-line or service desk support role.

• Strong troubleshooting skills across Windows environments, Microsoft 365, and common office hardware.

• Clear communication skills and a customer-focused mindset.

• Ability to manage multiple tasks, prioritise effectively, and elevate appropriately.

• A proactive attitude and willingness to learn and grow within the IT team.