Service Desk Analyst

Service Desk Analyst

Full time, 37.5 hours a week £25,700- £28,500 per annum

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring.

We are recruiting for two Service Desk Analysts to work within our Technology & Change team. The Service Desk is the first point of contact for users seeking technical assistance. They provide support for hardware, software, and network issues, troubleshoot problems, and elevate complex cases as needed. The role involves diagnosing technical problems, escalating issues as necessary, and ensuring that customer service standards are maintained.

• Respond to incoming service desk calls, emails, and tickets from users experiencing technical issues.
• Accurately log and document all support requests and incidents in the ticketing system.
• Diagnose and resolve hardware and software issues
• Provide feedback and updates to users on the status of their requests.
• Utilise Citrix remote session shadowing for end user problem resolution
• Fulfil service requests, such as password resets, account creation, and software installations
• Utilise in house and external resources for problem resolution.

• ITIL Foundation Certification or equivalent ITSM certification
• Relevant and recent experience working in an IT support environment
• Experience with Active Directory, Microsoft 365 administration, or basic network troubleshooting
• Experience supporting remote users and working with remote desktop tools
• Hands‑on experience with ticketing systems (e.g., Service Now, Jira, Freshdesk)
• Proficiency with Windows and basic networking concepts
• Capable of working on their own for sustained periods of time/ ability to work independently and as part of a team
• Logical thinker, undertake problem solving
• Excellent communication and interpersonal skills including good telephone skills
• Familiarity with cybersecurity best practices and data protection regulations.
• Full UK Driving Licence, ability to travel to various locations in line with the needs and requirements of the business

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years.

We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve:

Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week.

We are especially keen to encourage expressions of interest from people currently under‑represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment.

We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

For this role, you must have evidence of the right to work in the UK.

Please upload your anonymised CV

Applications close: 6th March 2026

Please note previous applicants need not apply