Senior Credit Union Operations Application Analyst Back Office

Overview

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Do you have strong analytical skills, a passion for training others, and a desire to travel? If so, this could be the perfect next step in your career. Our Credit Union Core Implementation team is seeking an Application Support Analyst
—a hands‑on implementation specialist who partners directly with credit union leaders to configure, train, and launch their new core system.

In this project‑based role, you’ll guide credit unions through their conversion journey, traveling to client sites to set up system environments, deliver training, test functionality, and ensure a smooth transition to Symitar. You’ll manage up to two projects at a time, working independently while still collaborating with a team of innovative, supportive peers. This role is essential to onboarding new credit unions and configuring key modules like Loans, Deposits, and ACH.

If you love problem‑solving, empowering users, and making a real difference in how credit unions serve their members, we’d love to meet you

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Louisville, KY;
Charlotte, NC;
Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $59,750-$89,600 will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Analyses the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter/default set‑up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• Provides onsite training and testing during the conversion process.
• Provides training to less experienced peers.
• May perform other job duties as assigned.

• At least 6 years of credit union experience in back‑office operations.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly.
• Strong ability to work both independently and collaboratively within a project team environment.
• Willingness to travel up to 30%, typically averaging one trip per month, with occasional months requiring additional travel depending on project phase.
• Ability to work extended hours while onsite, which may include evenings, weekends, and occasional holidays to support client implementation schedules.
• Proven experience…