Global Head of Technology - CitiDirect Online Platform

Would you like to drive the technical evolution of client platform relied on by many of the world’s largest companies? Do you enjoy transforming critical high-volume systems into cloud-native architectures? Would you relish the opportunity of influencing the technology strategy of one of the top financial institutions in the world? If you are excited by implementing high-profile projects to the highest quality standard, then this is the ideal role for you.

Services processes trillions of dollars in B2B payments every day for our largest corporate customers, in 135+ currencies across 90+ countries. The Platform group owns all customer facing channels – web, mobile and the API platform. We have a three-pronged strategy – agile transformation, domain driven design lead microservices and move to cloud. As Applications Development Function Group Manager, you will drive the architecture vision and roadmap for Citi Direct Online and Mobile platforms.

The Services Platform team creates client facing technology to facilitate our clients’ interactions with us via a wide variety of channels – API, File, Mobile and Web. We are currently investing heavily in driving forward our digital transformation which involves significant improvements in the platform – focusing on simpler client experience, increased agility, and adoption of cloud-native technology for development and deployment.

Critical in this is transforming key aspects of our processing pipeline using cloud-native solutions to achieve step-changes in scalability, availability, and agility. The role manages multiple teams through other managers. A good understanding of the industry, direct competitors’ products, and services is also necessary to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction within the business, combined with a solid conceptual/practical grounding in both the functional domain and the technical aspects of the platform.

Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation, and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.

Full management responsibility for multiple teams, including management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.

Leading the design, implementing and delivery of significant change across the Citi Direct Online and Mobile platform:

• Provide architecture leadership on the transformation to containerized cloud-native topologies that deliver on key non-functional goals
• Articulate the architecture strategy within the wider context of the global organization
• Partner with internal central Engineering & Architecture Practice to leverage to latest cloud-native solutions within Citi and also on off-premises cloud
• Push the envelope of change in introducing new technologies and approaches to Citi
• Solve complex problems with simple and innovative solutions
• Negotiate and assemble project plans, commit on deliverables, and resolve blocking issues
• Proactively manage risk through the delivery lifecycle
• Ensure high technical quality of design, delivery, and operational process
• Drive agility using efficient technical and process improvements

Experience in designing cloud-native containerized solutions

Proven ability to work with existing platforms to modernize them without completely rewriting from scratch

Understanding of the power of using automated testing to accelerate technology transformation

Background of delivering software using an iterative Agile approach
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Comfortable interacting directly with business product managers to…