Job Description & How to Apply Below
* Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.
* Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.
* Understand and align with customers' business value drivers, success criteria, and KPIs.
* Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score)
* 10+ years of experience in technology-related field, including consulting and enterprise account management.
* Bachelor’s degree in technology- or business-related field
* Successful sales track record within a SaaS organization
* Proven experience presenting to and building relationships with C-level executives.
* Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features
* Genesys platform knowledge is a plus.
- Proficiency with:
* CRM platforms (Salesforce, Gainsight)
* Microsoft Office Suite (PowerPoint, Excel, Word)
* Online communities and social media platforms
* Extremely strong customer-facing skills
* Proactive mindset with strong follow-through
* Ability to translate complex technical concepts into business value.
* Experience driving customer advocacy and satisfaction.
* Strong multi-tasking abilities across customer portfolio
* Excellent project and stakeholder management
* Proven track record of driving business outcomes
* Ability to manage complex enterprise relationships.
* Medical, Dental, and Vision Insurance.
* Telehealth coverage
* Flexible work schedules and work from home opportunities
* Development and career growth opportunities
* Open Time Off in addition to 10 paid holidays
* 401(k) matching program
* Adoption Assistance
* Fertility treatments### Join our Talent Community.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.
To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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