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Head of Design Research & CX Strategy

Remote / Online - Candidates ideally in
Toronto, Ontario, C6A, Canada
Listing for: Capital One Canada
Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Data Analyst, Data Scientist
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Head of Experience Design Research & CX Strategy
A leading financial services company in Toronto seeks a Strategic Research Leader for its Experience Design team. This role involves leading a high-performing team, combining qualitative and quantitative methodologies to inform product strategies and enhance customer experiences. Ideal candidates have at least 5 years of UX/CX research experience in agile environments. The position offers a hybrid working model with advantages like a Work From Home allowance, encouraging a balanced lifestyle.
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