Systems Administrator

POSITION OVERVIEW

As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare vCentre, Azure, AWS, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools. In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti‑Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day‑to‑day operational IT Services activities.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is required to work North American (EST) hours.

• Manages related Service Desk Tool queues and tickets
• Resolve or elevate incidents, problems and service requests, maintaining relevant records promptly and efficiently within SLA
• Deployment and configuration of VMware Virtual Machines in vCentre and Azure Workloads
• Installation and management of IT security tools
• Build new systems and deploy application software
• Install new software releases and system upgrades
• Review and management of SOPs and documentation
• Configuration and deployment of monitoring tools
• Active Directory management and troubleshooting
• VPN Configuration and troubleshooting
• General vCentre management and troubleshooting
• Certificate Management
• Azure and/or AWS Administration
• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

• Must be able to work North American hours (EST)
• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities
• Strong ability to follow, draft and update SOP’s
• Proficiency in server, storage and virtualization standards, techniques and tools
• Analytical/problem‑solving skills
• Clear and concise verbal and written communication to all levels of the organization
• Effectively organize and prioritize work
• Simultaneously manage and deliver multiple projects
• Effectively collaborates with peers, cross‑functional teams, team leaders and engineering to achieve end‑to‑end product and process quality
• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
• General vCentre management and troubleshooting
• Implement, manage, and monitor Azure and/or AWS cloud infrastructure/s, focusing on computing, storage, networking, and security services

• VMWare Certified or working towards
• Azure and /or AWS Certified or working towards
• ITIL v3 or v4 nice to have
• Security Certification a plus

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee‑led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme
• Invest in our competitive Personal Pension plan and help set you up for your future
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
• Enjoy a fantastic work‑life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of “Flex Time Off” to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of…