Principal Solution Architect, ServiceNow AI Platform Integrations; m \ f \ x

Your role at Dynatrace

Help shape the future of IT operations and observability by building deep integrations between Dynatrace and Service Now.

Reporting to the Director of Global Strategic Technology Alliances and Ecosystems in the Office of Technology and Product (OTP), the Principal Solution Architect drives the technical core of our Service Now partnership. You’ll collaborate with Product Managers and Product Architects from both Dynatrace and Service Now, driving solution design, reference architecture, technical advisory, and co‑innovation, ensuring customers realize the full power of Dynatrace combined with Service Now.

• Co‑innovate with Dynatrace Product & Engineering teams and Service Now counterparts, translating market needs into high‑impact features.
• Drive and shape end‑to‑end solution design, validation, and lifecycle management for Dynatrace–Service Now integrations and modules, including ITOM, ITSM, Security & Risk, and Workflow.
• Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption and showcase best practices.
• Oversee certification and quality‑assurance processes for integrations published on the Service Now Store and Dynatrace Hub.
• Act as a technical advisor for complex integration challenges, leading proofs‑of‑concept and solution workshops.
• Capture and relay feedback from customers and partners to continuously refine integration patterns and product roadmaps.

• 7–10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations.
• 5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands‑on Service Now integration expertise.

• Holding a Service Now Implementation Specialist certification (ITOM or ITSM).
• Proven track record of designing and delivering certified integrations between enterprise software vendors.
• Strong leadership and cross‑functional collaboration skills to build consensus across Product, Engineering, and Partner teams.
• Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB.
• Excellent presentation, facilitation, and technical writing abilities.

• Additional experience with Service Now Security Operations (Sec Ops) and/or Governance, Risk & Compliance (GRC), Dev Ops.
• Familiarity with Dynatrace observability, application security, automation, and Dev Sec Ops  concepts.
• Additional Service Now certifications such as Certified System Administrator or Application Developer.

This is a remote position based in the United States (East‑coast‑friendly) or EMEA (within six hours of Linz, Austria). Regular time‑zone overlap with U.S. Eastern Time and EMEA teams is required. Expect 20–30% travel for partner workshops, customer engagements, and industry events such as Service Now Knowledge. Compensation is competitive and aligned with the candidate’s country of residence.

A one‑product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor‑made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting‑edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.

DOE, salary 204K$ - 306K$, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.