Enterprise Monitoring - LogicMonitor

Role Description

We are seeking a Monitoring Lead with advanced Logic Monitor expertise and proven Service Now experience to drive enterprise observability and ITSM best practices. In this role, you will lead initiatives to advance monitoring strategies, refine collector architecture, enhance alert correlation, and expand automation for scalability and performance. You will play a key role in optimizing enterprise Logic Monitor solutions, integrating with ITSM processes, and ensuring operational efficiency across cloud and on-prem environments.

This position is critical to reducing alert noise, improving MTTR, and ensuring operational resilience across infrastructure, hybrid cloud, and on-prem environments. Success in this role requires strong leadership, problem-solving skills, and the ability to work independently in an agile environment while balancing multiple priorities.

• Monitoring Advancement:
  Optimize Logic Monitor configurations, improve alert correlation, and expand automation for scalability and performance.
• Dashboard Development:
  Build and optimize dashboards include capacity dashboards for service health, SLA performance, and compliance reporting.
• Governance & CMDB Alignment:
  Maintain accurate alert routing and CMDB hygiene; ensure seamless Service Now integration.
• Tool Rationalization:
  Lead retirement of legacy monitoring tools and maintain reconciliation between Logic Monitor and Service Now CMDB.
• Performance Analytics:
  Drive trend analysis, capacity forecasting, and risk scoring for change windows.
• Root Cause Analysis:
  Correlate metrics, logs, and changes to produce audit-ready incident timelines.
• Service Now Administration:
  Provide platform maintenance and support, resolve incidents and requests within SLAs, monitor performance, troubleshoot issues, and assist with bi-weekly deployments for bug fixes and enhancements.
• Cross-Functional Collaboration:
  
  Partner with ITSM leadership and business units to align monitoring strategies with ITIL best practices.

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years of experience in IT infrastructure monitoring and observability.
• Advanced Logic Monitor expertise with at least 2 years hands-on experience (alert correlation, dashboards, custom Data Sources, automation).
• Minimum 2 years of hands-on Service Now Administration experience.
• Strong knowledge of ITIL Framework and best practices.
• Solid understanding of infrastructure, hybrid cloud platforms (Azure, AWS, GCP), and on-prem environments.
• Excellent communication and documentation skills for audit and leadership reporting.
• Ability to work independently, demonstrate leadership, and thrive in an agile environment.

Certifications

• Preferred:
  Logic Monitor Certified Associate (LMCA), Logic Monitor Certified Professional (LMCP), Service Now Certified System Administrator (CSA)

Preferred Skills

• Experience with Logic Monitor API and automation workflows.
• Familiarity with Service Now Performance Analytics and reporting.
• Scripting proficiency (Python, Power Shell) for automation and integrations.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at