EverPro - Customer Success Manager, Technical Onboarding; Remote

Overview

Employer Industry: SaaS Solutions for Service-Based Businesses

• Salary up to $80,000
• Opportunity for career advancement and growth within a fast-growing AI company
• Flexibility to work remotely or in-office, depending on your preference
• Access to a comprehensive health and wellness benefits package from Day 1, including an annual wellness stipend
• Generous flexible time-off (FTO) policy and 401k with up to a 4% match
• Collaborative and supportive team culture focused on innovation

• Serve as a primary point of contact for new customers during the onboarding process, ensuring a polished client experience
• Conduct AI testing, prompt refinement, and model behavior validation to ensure high accuracy before go-live
• Configure customer accounts, integrations, and workflows across the platform
• Collaborate with Product, Engineering, and Customer Success teams to address onboarding challenges
• Maintain detailed documentation in the CRM to track onboarding stages, timelines, and deliverables

• Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS
• Strong technical aptitude, comfortable with integrations, data mapping, and product configuration
• Excellent communication skills and confidence in client-facing conversations
• A methodical approach to testing, quality assurance, and problem-solving
• Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy

• Experience with AI-driven products or customer communication platforms
• Familiarity with CRM systems for tracking
• Bonus: 1-3 years of experience in the home service industry

#SaaS #Customer Success #AI #Remote Work #Career Growth

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