IT Placement Support Engineer

Job Description

Location: CDE Global Cookstown Location

The successful candidate will be responsible for delivering a first‑class IT support service to CDE and assisting in the day‑to‑day operations of the department. Acting primarily in a 1st line support capacity, the role will include installing, maintaining and troubleshooting computer hardware and software. This will cover desktops, laptops, tablets, smart phones and peripheral equipment.

The successful candidate will also provide technical support and assistance to all staff on current applications. They will gain experience and an understanding of the IT infrastructure of a business of this size and will be involved in IT projects alongside the rest of the IT Team.

• Daily monitoring of our IT Ticketing system
• Ensuring all support issues/requests are logged on our IT Ticketing system
• Ensuring to meet ticket SLA first response and resolution times
• Maintain a high degree of customer service when responding to support tickets
• Take ownership of support issues and seek closure of assigned tickets
• Escalate more complex issues to the relevant team member
• Lead IT inductions for all new staff onboarding
• Prioritise and manage several open cases and mini projects at one time
• Maintain users on Active Directory
• Service and administer IT equipment and programmes
• Provide technical support for Windows, Office
  365 and other computer software installations
• Support VPN and remote workers
• Manage the distribution and setup of hardware and software for company devices
• Ensure licensing adherence at all times
• Occasionally provide out‑of‑hours support when required

The role is focused on first‑line support, customer service, and involvement in the broader IT projects of CDE.

WE ARE CDE. ENGINEERED FOR YOU. We empower our customers to transform waste into valuable resources through innovative co‑creation, laying the foundations for the circular economy. We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges.

Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator. Wet processing is our sole focus –our experience and expertise is unmatched in this field. Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers.

We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.

We recognise that it is our people that have established CDE as a market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors. OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME. To do that, we must continue to build our global team by adding the most ambitious, driven and talented people.

We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally. We are renowned for our energy and can do attitude… and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together.

And we like to have fun together – life’s too short and we spend most of it  we lose the power to laugh, we lose the power to think. We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.

Tuesday 31st March 2026

fulltime

Based on Experience