Dynamics 365 CE​/CRM Support Analyst

Dynamics 365/ CRM Support Analyst

Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements.

This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression.

The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter.

My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working.

• 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE
• Assisting in project related tasks such as requirement gathering/ analysis, testing, training users
• System customisation & Power Platform configuration tasks
• Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote

• Proven experience supporting Dynamics CRM/ D365 CE systems
• Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)
• Broad modular/ industry exposure - ideally sales, marketing
• Exposure to Power BI/ Power Platform customisation (preferable, not essential)
• Data management experience (preferable, not essential)
• Confident communication skills, written and verbal - comfortable in a candidate facing environment

• A competitive base salary up to £46,500
• Attractive company benefits package
• Certified training and development opportunities

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on or send your current CV to .