Information Technology Support Technician

Location: Initially based at The Sharp Project (M40 5BJ
), transitioning to a remote/home-based model.
Salary: £24,000 – £28,000 per annum (dependent on experience) + expenses.
Employment Type: Full-Time.

We are seeking a technically-minded individual to join our IT Support team. This role is uniquely designed for a "Home Lab" enthusiast—someone who has developed their technical proficiency through personal projects and is now eager to transition those skills into a professional production environment.

The successful candidate will initially work from our Manchester office at The Sharp Project to complete a comprehensive induction and team integration period. Following this, the role will transition to a permanent work-from-home model.

The ideal candidate will possess a rare combination of technical curiosity and proven interpersonal skills. We find that individuals who have previously excelled in high-pressure, customer-facing environments—such as retail, hospitality, or sales—possess the communication skills vital for this role.

Crucially, you should be a self-starter who treats technology as a passion. Whether you are managing home servers, experimenting with networking, or automating tasks for fun, we value the hands‑on intuition gained from building and maintaining your own hardware or software environments.

• Technical Support: Delivering high‑quality troubleshooting and support for Windows, Microsoft 365, and Linux environments.
• Client Engagement: Conducting on‑site client visits (typically one day per week within Greater Manchester and one day per month further afield, such as Penrith or Birmingham).
• Innovation: Proactively using Power Shell scripting and AI tools to enhance efficiency and automate routine processes.
• Remote
  
  Collaboration:
  
  Maintaining high levels of engagement with the team through daily messaging and regular video consultations to ensure a cohesive working environment.

• Technical Proficiency: A strong foundational knowledge of IT systems, ideally demonstrated through personal projects or a "Home Lab."
• Customer Service Excellence: Proven experience in a customer‑facing role with the ability to translate complex technical issues for non-technical users.
• Mobility: A valid UK Driver’s License and access to a personal vehicle are essential.
• Reliability: Comfort with occasional early starts for long‑distance client visits (compensated via Overtime or Time Off In Lieu).
• Communication: Willingness to use a personal mobile device for professional communication (associated costs, such as SIM upgrades, will be covered by the company).

• Travel Expenses: Business mileage is reimbursed at the standard HMRC rate (45p per mile). All additional business expenses are fully covered to ensure no out‑of‑pocket costs.
• Hardware: The company will provide all necessary professional equipment, including laptops and monitors.
• Operational Support: Comprehensive training is provided on our specific technology stack and production standards.

• Email your CV to  Include a brief cover letter detailing your Home Lab setup or any personal technical projects you have undertaken. We are particularly interested in hearing how you have applied your technical interests in a practical setting.