Success Strategy and Operations Manager

Job Description

Pluralsight's Success Strategy and Operations department is charged with helping leaders in our company optimize the way that we operate the business. The work is sustained on a vast amount of data and discussions with success managers and key collaborators across functions. The successful candidate will possess very strong analytical skills, communication skills, strong work ethic and will want to learn and grow in a fast-paced environment.

• A trusted advisor to our Success teams to drive and track the business under a meticulous data-driven approach, interpreting KPIs and providing recommendations.
• Flexible and able to adjust on the fly to new demands; a sense of urgency.
• A great teammate willing to help their colleagues, when necessary.
• Proactive, self-aware, insightful and meaningful communicator.

• Provide strategic guidance to business leaders and support data-based decision making.
• Build sophisticated analytical models through Tableau that further our understanding of the business. Create and present compelling practical road maps around your findings.
• Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards. Establish monthly cadenced business reporting and meetings.
• Partner effectively across various organizations (HR, Finance, Data Science, Enablement, Sales and Marketing) to drive insights for the business.
• In partnership with Data Science team, own and enhance data-sources and data reporting to gain scale and address new requirements.
• Work cross-functionally to drive the execution of go-to-market strategies.

• 5+ years' experience working in business intelligence, analytics, business operations, consulting.
• A solid understanding of Salesforce and Tableau, with People.ai and Anaplan as nice-to-haves.
• GSuite presentation building and modeling experience.
• Experience supporting Customer Success and Professional Service teams with workflow optimization, reporting and analytics, and program management.
• Experience building and maintaining tools like Gainsight, Salesforce, Outreach, Financial Force, and/or other Success systems a strong plus.
• Excellent problem solving, interpersonal, and organizational skills.
• The ability to prioritize and work on multiple projects cross functionally.

• BA/BS degree and exposure to Economics, Math, Statistics, Finance, Operations, and Business.
• Proficiency using Snowflake or SQL to query large data sets is highly advantageous.
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

• We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location.
• We're mission driven and guided by our culture pillars.
• We have a strong commitment to diversity and belonging.
• We cultivate a culture of trust, autonomy, and collaboration.
• We're lifelong learners and champion team member growth and advancement.
• Team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The annual US base salary range for this role is $104,000 - $130,000 USD. Actual…