Customer Success Engineer

Your mission

As Customer Success Engineer
(gn), you will work with our customers to design innovative solutions by implementing complex requirements in the areas of IT infrastructure, shop floor, and end-user applications with clarity and pragmatism.

• You will be responsible for the technical onboarding of customers and partners.
• You will advise on IIoT architectures, IT security, Connectware integration, and relevant use cases.
• You will implement industrial data infrastructures with Cybus Connectware.
• You will implement scalable Infrastructure-as-Code deployments.
• You will support our customers with technical product support.

Qualification

• Advanced programming skills (concepts, APIs, programming languages)
• Basic knowledge of Dev Ops tools and methods (e.g., Git, Git Ops, CI/CD pipelines, Ansible, Argo CD)
• Experience in system administration (e.g., Linux, Docker, Kubernetes)
• Experience in network administration (e.g., architecture, infrastructure, troubleshooting, OSI model)
• Fluent German and English skills (at least C1)

Bonus points for experience with

• PLC programming (e.g., Step7/TIA, Codesys)
• Cloud platforms (Azure, AWS, Google)
• (Industrial) communication protocols (e.g., MQTT, HTTP, OPC UA, Modbus, BACnet)

This is what we do to make you happy:

• We are a company with flat hierarchies and plenty of freedom to make your own decisions and take responsibility for your own area of work.
• Diversity, mutual appreciation, and strong teamwork are essential to us. We grow together and treat each other as equals.
• We offer an appealing and varied job where you can make a difference without a lot of red tape.
• A strong sense of community and regular team events.
• We offer ongoing training tailored to your skills and interests.
• A workplace with a feel-good atmosphere:
  This includes a professional coffee machine, sweet snacks, and fresh fruit, but also a soda or beer after work.
• Reliable work-life balance with flexible working hours and 30 days of vacation per year, plus a one-time additional vacation of 10, 15, or 20 days after 3, 4, or 5 years of service
• Flexible vacation days:
  Use up to 5 of your 30 vacation days as flexible vacation, either for a longer break or for financial benefits
• Up to EUR 100 subsidy for childcare costs per preschool-aged child
• Monthly subsidy of EUR 50 for food, sports, bike leasing, or public transportation
• Attractive retirement benefits with a subsidized direct insurance policy and a fully financed support fund are also included, of course
• You decide where you are most productive: whether completely in your home office, under palm trees, during your workation, or in one of our offices in Hamburg Eimsbüttel or Berlin Friedrichshain