IT Business Analyst

Overview

SR2 is partnering with a long-established, retail business with a strong digital and operational footprint. We're hiring an IT Business Analyst to act as the link between the business and IT—turning ideas into clear requirements, supporting delivery through testing, and ensuring smooth transition into BAU.

• Office-based in Hertfordshire with some remote working

• Permanent
  , 37.5 hours/week

• Occasional out-of-hours support (e.g., deployments)

• Owning the end-to-end requirements phase for IT change requests and projects

• Running requirements activities:
  workshops, stakeholder interviews, group sessions, observation

• Documenting current state processes and shaping future state (system + people change)

• Translating business needs into clear technical requirements (performance, environment, existing systems)

• Producing delivery documentation:
  process maps, data flows, user stories, diagrams, designs, training materials

• Defining and executing test scripts
  , supporting UAT
  , and managing defects through to sign-off

• Identifying risks, issues and dependencies early; supporting governance and planning (and stepping in when there's no PM)

• Working with suppliers on selection, contract review, and delivery alignment

• Supporting business case development and post-implementation reviews

• Ensuring technical/architectural mapping stays up to date following change

• Strong BA capability across requirements engineering and analysis techniques

• Confidence with process modelling
  : user stories, process maps, data flows/diagrams, customer journeys

• Solid experience across test delivery (acceptance criteria, scripts, execution, UAT support)

• Comfortable influencing stakeholders at all levels (including senior leadership)

• Organised, delivery-focused, able to manage multiple work streams concurrently

• Experience working with vendors/suppliers and internal teams to deliver outcomes

• BCS Diploma in Business Analysis

• Awareness of Agile / Waterfall / PRINCE2

• Exposure to system design, process improvement, change planning/implementation

• Apply with your CV, or message SR2 for a confidential chat about the team, roadmap and delivery focus.