Application Consultant - Complaints Management Software

Overview

About the Role

Ready for the next step in your career? Join a collaborative, enthusiastic team working

with cloud-based product focused on complaints and feedback management. AtAptean,you’llhelp deliver best-in-class solutions that improve customer experience

and support key compliance needs.

We’re looking for a Business Consultant to strengthen our position as the leading provider

in this space. You’ll join a fast-paced, growing business unit and work closely with customers and internal teams.

In this role,you’lllead software implementations, configure solutions, support integrations, deliver training, and guide user acceptance testing.

You’llplay a key part in deploying new systems and enhancing existing ones, combiningindependent problem solving with strong teamwork.

You’llhelp customers overcome challenges, manage expectations, and build long-lasting relationships. Success comes from working in an organised, supportive way-ensuring every project stage is well-prepared, smoothly executed, and confidently delivered.

• Attend project kick-off meetings to understand Customer Business Processes.
• Conduct Business Process workshops with Customers to assist with the design of the application.
• Guide key customer team members through the setup and configuration of Respond software.
• Provide customer training.
• Provide support and assistance throughout customer testing and Go Live activities.
• Attend and feeds into weekly project status meetings.
• Ensure project deliverables are handed over to our support team.
• Help provide consultancy estimates for customers and sales requests.
• Share feedback on how we might improve what we do.
• Maintain good industry, business knowledge and product knowledge as is relevant for the Respond product line.

• Minimum 2 years of relevant experience e.g. as a Business Consultant, Business Analyst, Project Support in a mid-size company.
• Excellent communication skills to be able to build long-term relationships with clients.
• General technical knowledge and willingness to become an expert in a new software.
• Fluency in Microsoft Excel, Word and PowerPoint.
• Knowledge/understanding of the financial services industry, in particular Dispute Resolution (DISP) will be a huge advantage.
• A basic knowledge of SQL, C#, or JavaScript would be advantageous, but is not a core requirement for the role.

• Opportunitytogrowwithinaglobalsoftwarecompany,whichpromoteswork-life balance.
• Pension scheme.
• Lifeassurance.
• Privatemedicalcare.
• Incomeprotectionscheme.
• UK remote working model.