Creator Success Manager; Business & Monetisation - Fully Remote | SaaS
Dubai, Dubai, UAE/Dubai
Listed on 2026-02-28
-
IT/Tech
IT Support, Data Analyst, Cybersecurity, IT Business Analyst
Build Creators Who Don’t Just Launch - They Last. 🚀
You know that shift.
When a creator stops saying
“I’m building something…”
and starts saying
“I’m scaling something.”
That moment?
That’s your territory.
, we’re building at the frontier of the creator economy
. We’re rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you’ll be
part of that evolution
. 🔄
This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don’t just publish an app… They build a business that lasts.
Not just hype.
Not just downloads.
Now, we’re doubling down.
Which means… This isn’t traditional Customer Success. We need someone who understands:
→ Revenue strategy and conversations
→ And what it actually takes to scale a personal brand
You don’t wait for churn signals. You design momentum before they happen.
If you’ve lived inside the creator economy
- built something,
coached something,
launched something
- keep reading. This one’s for you 😉
You’ll manage ±45 premium creators - primarily US-based (so yes,
EST/PST is part of your rhythm
).
On any given day, you’re:
- Guiding a creator through refining their offer and pricing
- Reviewing funnel strategy before a launch
- Spotting early churn signals in your portfolio
- Documenting progress and revenue milestones
- Jumping on a momentum call where you challenge thinking (with care and clarity)
- Ensuring creators are leveraging new product features
✅ You’re commercially aware.
✅ You treat their growth like it’s partly yours.
- Running structured business review sessions
- Executing and refining lifecycle playbooks
- Monitoring NRR, engagement signals, and health scores
- Identifying upsell opportunities naturally through strategy
- Sharing creator feedback with Product & Marketing
- Collaborating cross-functionally on retention OKRs
This is high-touch. But it’s also high-impact, high-ownership. ❤️🔥
🚀 The Long Game You’re BuildingOver time, you will:
- Refine onboarding, launch & retention playbooks
- Turn creators into brand advocates
- Reduce churn through proactive strategy
- Increase expansion revenue through smart positioning
- Contribute meaningfully to how Customer Success evolves at Passion
Requirements
If This Sounds Like You… We’d Rave to Meet You 😎- You have 2+ years in CSM, onboarding, or revenue-focused client roles
- You’ve advised customers on business or monetisation strategy
- You understand the creator economy (not just conceptually
- practically
) - You’re commercially confident (upsell and renewal conversations energise you)
- You balance empathy with empathetic directness
. - You naturally apply high emotional intelligence & structured thinking
- You design success plans
, not just follow them - You’ve worked in high-touch environments where ownership matters
- You’re comfortable with CRMs (Hub Spot etc.) and portfolio health tracking
- You’ve built or scaled your own digital product or personal brand
- You think in NRR
, expansion, and revenue impact - You are pragmatic and have the ability to customize support by use case
- You understand lifecycle triggers & health scores
- You’re analytical.
Decisions you make are data-led - You’re technically comfortable discussing integrations
, backend logic, or automations - You thrive in fast-moving startup environments
- This role isn’t about reactive ticket queues
- Your playground is powerful revenue conversations
- You’re confident drawing the line between empathy and clarity
- You crave ownership
- You see each creator’s success as shared success
If that excites you - you’re in the right place.
You’ll Know You’re Winning When… 📈- Creators stay, grow, renew - and rave about working with you!
- Your
portfolio shows stable, predictable,
growing NRR - Creators see you as a strategic business partner
- Portfolio health scores are improving
, not reactive - Success plans are clear
, documented
, and measurable - Product & Marketing decisions are influenced
by your insights - Creators launch profitable apps - and stay long-term
Experience:
What We Do & How We Work
, we’re on a mission to empower creators to build and monetize their own mobile apps - without…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).