Director, Portal

Profile

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, , IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Directs the overall vision, strategy and day-to-day operations and development of all portal applications. Ensures stakeholder alignment with prioritized initiatives. Directs high-level project management, timelines, staffing levels, contractual negotiations, change management, and vendor relationships across the enterprise portal ecosystem.

• 5+ years experience managing a portfolio of enterprise-level delivery for healthcare enterprise needs.
• 5+ years broad IT technologies experience (operations, applications, network, service delivery, vendor management) focused on healthcare technology solutions.
• 5+ years in technical leadership, managing cross-functional teams of developers, testers, scrum masters and architects.
• Progressive responsibility across multiple IT disciplines.
• 5+ years experience in a technical leadership, supervisory and/or staff management role.
• 2+ years experience developing and managing IT budgets and cost controls.
• 2+ years experience operating and maturing an agile environment across domains.
• 2+ years managing large-scale transformation projects and complex release cycles across data, architecture and delivery work streams.
• Strong interpersonal and C-Level communication skills
• Knowledge of Healthcare Interoperability (FHIR, HL7) and API architecture;
  Microsoft and Oracle/SQL expertise.
• Bachelor's degree in Computer Science, Business, Engineering or related field, or equivalent IT experience

• Portal Strategy & Governance:
  Direct the roadmap and development for all organizational portals, ensuring a cohesive user experience across Veteran, VA, DHA and Provider interfaces.
• Team Leadership:
  Oversee recruitment, management and development of a high-performing team specialized in web development, API integrations, and mobile-first solutions.
• Product Lifecycle Management:
  Manage the installation, maintenance, and continuous optimization of portal applications, ensuring high availability and seamless data flow.
• Stakeholder
  
  Collaboration:
  
  Lead collaboration between clinical staff, customer services staff, VA, DHA and vendors to identify and implement portal enhancements that improve digital engagement.
• Business Case Development:
  Deliver presentations to executive leadership (CIO/COO/CFO) making the business case for digital health investments and portal ROI.
• Resource Planning:
  Develop and control budgets for digital initiatives, ensuring staff planning aligns with the enterprise’s technical and business goals.
• Vendor & Contract Management:
  Lead negotiations for third-party portal solutions, integrations, and cloud hosting providers.
• Compliance & Security:
  Ensure all portal platforms meet strict government security standards and data integrity requirements.
• Performance Analytics:
  Apply advanced analytics to track portal adoption, user satisfaction (NPS), and operational efficiency gains.
• Other duties may be assigned as required.
• Regular and reliable attendance is required.

Communication / People

Skills:

Ability to influence or persuade others under positive or negative circumstances;
Adapt to different styles;
Listen critically;
Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Tri West Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems;
View change as necessary.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes;
Commitment to task to produce outcomes without direction and to find necessary resources.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Leadership: Successfully manage different styles of employees;
Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational

Skills:

Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources;
Detail-oriented.

Technical

Skills:

Advanced ability to lead technical teams;
Advanced knowledge of the technology impact on business strategic direction;
Advanced application knowledge in the areas of…