Platform Manager - Online Gold E-Commerce

Platform Manager - Online Gold E-Commerce

The Manager Platform owns the day-to-day operational performance, stability, and commercial effectiveness of the company’s online gold retail platform.

This role acts as the business owner of the platform, bridging Marketing, IT, Operations, and Risk, ensuring accurate pricing, reliable transactions, strong sales performance tracking, and a seamless customer experience in a regulated, high-value commodity environment.

What skills and experience do you need?

1. Platform Operations & Stability

Ensure daily platform uptime, transaction accuracy, and smooth customer journeys

Monitor order flow, payment gateways, and system performance

Act as first-level business owner for platform issues and escalations

Ensure platform readiness during campaigns, peak traffic, and promotions

Work with IT, cybersecurity, and vendors on:

Bug tracking and resolution

Feature releases, UX improvements, and upgrades

UAT and release sign-off

Support fraud monitoring, anomaly alerts, and cybersecurity controls

3. Catalogue & Pricing Governance

Own gold product catalogue accuracy (specs, purity, certification, availability)

Execute daily pricing updates aligned with:

Gold price movements

Campaign requirements

Ensure pricing accuracy and consistency across the platform

Platform uptime and transaction success

Identify performance gaps and initiate corrective actions

Prepare concise performance reports for management

5. Marketing Metrics Alignment

Partner with Marketing to track:

Customer Acquisition Cost (CAC)

Return on Ad Spend (ROAS)

Ensure alignment between platform data and campaign analytics

6. Risk, Compliance & CX

Support fraud-risk monitoring and escalation workflows

Coordinate with Legal & Compliance on:

Precious metals trade regulations

Consumer protection and data privacy

Drive continuous improvement of platform-related customer experience

What skills and experience do you need?

Bachelor’s degree in Business, Marketing, Information Systems, Computer Science, or related field;
Master’s degree is a plus;

Have 12-15 yearsin e-commerce platform management or digital operations;
At least have 5 years’ experience in similar role as Manager Platform - Online Gold E
- Commerce

Experience in regulated, high-value, or price-sensitive platforms preferred;
Hands-on experience with dashboards, analytics, CAC & ROAS;
Experience managing catalogues and dynamic pricing;
Strong track record working with IT on releases, incidents, and platform optimization

Strong understanding of e-commerce platforms and backend operations;
Knowledge of payment flows, order management, and fraud risks;
Data-driven mindset with ability to interpret sales and marketing metrics;
Business-side understanding of cybersecurity and transaction monitoring.

Excellent communication skills in English both verbal and written and computer literate.

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