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Senior Escalation Engineer — Remote
Job Description & How to Apply Below
A leading database technology firm in Toronto is seeking an experienced Escalation Engineer to work closely with enterprise customers in resolving complex issues. Candidates should have over 7 years of relevant experience and excellent problem-solving and communication skills. This role involves mentorship, technical guidance, and collaboration with product teams to ensure customer satisfaction. The ideal candidate is detail-oriented and thrives in high-pressure situations.
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Position Requirements
10+ Years
work experience
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