Case Management Specialist

Location: Bengaluru

Company Description
Alvva is a San Francisco-based startup focused on developing innovative legal and financial products to empower immigrants and enhance their upward mobility. Founded by a team with 15 years of experience in mission-driven fintech, Alvva brings expertise from organizations such as Oportun and Aura Financial. Our mission is grounded in creating opportunities for immigrants to achieve their dreams more quickly with the right support.

We are driven by our personal understanding of the challenges faced by immigrants and a commitment to making a meaningful impact.

Location:

Remote - India Only
Type:  Full-time
We're seeking a detail-oriented Data Annotation & Case Manager to join our legal tech team in India. In this hybrid role, you'll split your time equally between annotating legal documents and managing cases as a liaison between users and lawyers. You'll be responsible for ensuring the quality of training data for our AI systems while also providing bilingual support and case management services.

This is a unique opportunity to work at the intersection of legal services, customer support, and artificial intelligence with a US-based startup.

Key Responsibilities:

Data Annotation (50% of role):
Annotate and categorize legal documents with high accuracy and attention to detail
Review and validate annotations to maintain quality standards
Develop and maintain annotation guidelines and documentation in Notion
Identify patterns and insights from legal documents to improve our AI models
Case Management (50% of role):
Serve as a liaison between users and lawyers, understanding and responding to various situations
Translate communications between English and Spanish using translation tools
Manage case files and ensure proper organization of legal data using Google Drive, Sheets, and Notion
Track case progress using Google Sheets and provide regular updates to stakeholders
Communicate effectively with both clients and legal professionals to ensure smooth case workflows
Assess user needs and situations to provide appropriate responses and escalate when necessary
General:
Collaborate with the product and engineering teams to improve annotation workflows
Participate in team meetings during US business hours (typically early morning or late evening IST)
Maintain organized digital filing systems across Google Drive and other platforms

Required Qualifications:

Bachelor's degree or equivalent experience (legal background is a plus but not required)
Exceptional attention to detail and accuracy with zero tolerance for errors
Strong organizational and case management skills
Demonstrated high work ethic and ability to meet deadlines consistently
Proficiency with Google Drive, Google Sheets, and Notion (or similar productivity tools)
Ability to work independently and manage multiple priorities
Excellent written and verbal communication skills in English
Ability to translate between English and Spanish using translation tools effectively
Strong interpersonal skills and ability to understand and respond to user situations with empathy
Comfortable communicating with both end users and legal professionals
Comfortable working with technology and learning new tools quickly
Flexibility to attend meetings during US business hours (PST/EST) as needed
Interest in legal technology and AI applications
Must be based in India and authorized to work in India

Preferred Qualifications:

Experience with data annotation, legal research, or case management
Familiarity with legal terminology and document types
Experience working with US-based teams or clients
Previous remote work experience with international teams
Native or fluent proficiency in Spanish (in addition to English)
Experience in customer service or client-facing roles

What We Offer:

Competitive salary based on experience
Flexible work arrangements (fully remote)
Professional development opportunities
Collaborative and supportive team environment
Opportunity to work with cutting-edge legal AI technology
Direct impact on product development and company growth

Application Requirements :

To apply , please send the following to
Your resume/CV
Indicate your proficiency level with English and Spanish translation

Important Notes:
This position is only open to candidates based in India
Professional references will be requested if we move forward with your application
You must be available for occasional meetings during US business hours
We value high work ethic, reliability, and consistent quality in all our team members