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Job Description & How to Apply Below
Cyvica Technologies Pvt Ltd is a Microsoft partner and leading cloud, security solutions provider, empowering businesses to adopt Microsoft Cloud with confidence and advanced protection. We specialize in Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), and Microsoft Defender XDR. Our mission is to build highly secure, modern, and efficient cloud environments for organizations across IT, SaaS, education, healthcare, retail, and BFSI sectors.
From cloud migrations to Zero Trust security implementations, Cyvica delivers advanced technical solutions backed by a strong focus on operational excellence and cyber resilience. Our team of experts is dedicated to enabling a seamless and secure digital transformation journey for our clients.
Role Description
We are hiring a full-time Technical Support Engineer to join our team remotely.
In this role, you will provide technical assistance and troubleshooting for cloud and security services, including Microsoft 365, Azure, Intune, and endpoint security solutions. You will support clients through issue diagnosis, resolution, configuration assistance, and proactive system monitoring. You will collaborate with cross-functional teams to ensure smooth implementation and ongoing support of Cyvica’s cloud and cybersecurity solutions.
We Are Looking For
Strong understanding of Microsoft 365, Azure, Windows OS, and networking concepts
Good troubleshooting and problem-solving capabilities
Ability to communicate clearly with both technical and non-technical users
Experience handling service tickets, incidents, and escalations
Ability to work independently and prioritize multiple issues
Customer-first attitude with strong ownership and accountability
Key Responsibilities
Provide L1/L2 technical support for Microsoft Cloud environments including M365, Azure, Intune & security solutions
Diagnose and resolve issues related to email, identity & access, device management, Microsoft Defender, and networking
Configure user accounts, security policies, endpoint compliance, and cloud services as per client requirements
Track and manage support tickets, ensuring timely updates and SLA adherence
Assist in deployment, migration tasks, and documentation of solutions
Monitor and maintain customer environments for performance, health, and security compliance
Collaborate with engineering teams to escalate and resolve complex issues
Deliver exceptional service experience and build strong client trust
Good to Have
Microsoft Certifications (AZ-900, MS-900, MD-102, SC-900, etc.)
Knowledge of Power Shell scripting
Understanding of cybersecurity frameworks and Zero Trust concepts
Familiarity with ITIL processes and service management tools
Growth & Opportunities
Clear technical career path toward roles such as System Administrator, Cloud Engineer, or Security Specialist
Access to advanced Microsoft training and certification sponsorship
Opportunity to contribute to enterprise cloud and security transformation projects
Recognition and rewards for strong performance and expertise
Work Mode & Schedule
Remote / Work From Home
5-day working week
What We Offer
Competitive salary & performance benefits
Professional growth in high-demand cloud & security domains
Opportunity to work with top enterprises and technology ecosystems
Supportive learning culture and direct interaction with experienced leadership
Apply Now
Interested candidates can send their CV to:
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