Job Description & How to Apply Below
Company
Description:
Hyly.
AI is the multifamily industry’s premier Intelligence Fabric™, integrating Artificial, Business, and Human Intelligence into a single system designed to drive operational growth. By transforming raw data into actionable decisions and measurable results, Hyly.
AI enables scalable operations without the need for additional resources. Founded in 2010, Hyly.
AI has over a decade of experience in simplifying complex processes for multifamily leaders, helping them optimize efficiency and increase ROI. Trusted by 4 out of the top 5 NMHC managers, Hyly.
AI empowers teams to focus on building meaningful communities rather than handling repetitive, manual tasks.
Role
Description:
What You'll Do You'll own learning systems that scale knowledge across Sales and CSM teams. This isn't about scheduling training sessions - it's about building AI-powered infrastructure that identifies gaps, creates assets proactively and makes learning self-service. Manage & Evolve S.Academy (Hyly's AI-Powered LMS).
Job Responsibilities:
Manage & Evolve S.Academy (Hyly's AI-Powered LMS)
Maintain current operations:
Ensure courses run smoothly, troubleshoot issues, and support learners in real-time
Drive Phase 2 evolution:
Build the admin interface, create AI-generated tutorials, and develop self-service capabilities for team-created courses
Target: Q4 2026 - S.Academy becomes the single source of truth for product and process learning, with 80% reduction in manual L&D intervention
Proactive Knowledge Asset Creation (Client-Facing Teams)
Proactively create and refresh client-facing enablement assets for Sales, CSM, Support, and Marketing
Build assets in multiple formats based on real questions and upcoming launches: ◦ Refresher courses (S.Academy modules) ◦ Interactive demos (Storylane or similar) ◦ Quick tips (micro-learning, job aids, talk tracks)
Use automation (Notion AI agents, n8n workflows) to detect recurring questions and product changes, then generate draft updates
Maintain a lightweight prioritization model based on client impact, ticket volume, etc.
AI-Powered Learning Automations
Create Notion AI agents that generate first drafts of standard assets (FAQs, process guides, quick reference cards)
Develop AI-assisted content templates that reduce asset creation time by 50%
Knowledge Asset Creation
Write clear, actionable knowledge base articles, integration guides, and process documentation
Design learning experiences (courses, workshops, self-guided materials) for CSM and Sales teams
Maintain and update existing assets to reflect product changes and evolving team needs
L&D Best Practices Research
Stay current on learning science, instructional design, and AI-enabled education trends
Test new tools and approaches (AI tutors, adaptive learning, microlearning platforms)
Apply research findings to continuously improve S.Academy and Hyly's learning ecosystem
Must-Have
Qualifications:
5+ Years Learning & Development Experience
Proven track record supporting Sales and/or Customer Success teams specifically
Experience managing an LMS and driving the adoption of learning systems
Portfolio demonstrating successful proactive knowledge asset creation → adoption → measurable improvement cycles
Advanced AI Fluency (4/5 Minimum)
Claude:
Skilled with Projects, extended conversations, and Artifacts for content generation
ChatGPT:
Proficient with custom GPTs and advanced prompt engineering
Perplexity & Gemini:
Comfortable using for research and knowledge synthesis
You should be comfortable designing AI workflows, not just using pre-built tools
LMS Management Experience
Hands-on experience administering and evolving a learning management system
Comfort with both the learner experience and the technical/admin backend
Bonus:
Experience building AI-enhanced learning platforms
Education:
Bachelor's Degree, 3.2+ GPA
Demonstrates strong foundational learning ability and discipline
• Relevant fields:
Instructional Design, Education, Psychology, Communications, or related
Preferred (Nice-to-Have)
Qualifications:
n8n automation experience:
You've built workflows that connect systems and automate repetitive tasks
Storylane or similar demo tools:
You can create polished product walkthroughs and interactive demos
Python or JavaScript coding knowledge:
You can read/modify scripts to customize automations and learning tools
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