Application Support Analyst III: Complementary Solutions

Overview

— Position Level: Individual Contributor — Team:
Implementation & Support — Working Time:
Full-Time — Position Type:
Regular — Travel Requirements: 10% — Workplace Type:
Hybrid

Preferred

Location:

Allen, TX. Additional Locations:
Birmingham, AL;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Monett, MO;
Springfield, MO. Salary range: $53,650 - $70,000, determined based on location and experience. This position is not eligible for immigration sponsorship and support. All positions may require an onsite interview or in-person onboarding to verify identity. Remote work is supported with location-based requirements.

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

This position is for the Synergy Migration team, part of the Synergy Enterprise Content Management (ECM) software division. We work with current customers to help them migrate our software. This comes in many different flavors, but from a high level we have 4 major types of engagements:

• Core Migrations — reconfiguring Core Banking Software settings to ensure continuous uninterrupted service and communication between the Core Banking Software and our product.
• In-House Migrations — moving software and data between two on-premises server sets for a customer.
• Hosted/Express Migrations — moving an in-house customer to our hosted/cloud environment.
• Hosted/In-House Migrations — moving an in-house client to a hosted server they still manage and have access to (AWS/Azure).

• Provides training to less experienced peers.
• Prepares training materials and documentation for customers and internal users.
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and forwards all items to appropriate personnel for resolution.
• Maintains effective communication with customer throughout entire project/case.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.
• Oversees/performs system set-up for customer (e.g., parameter set-up, creates job files for processing). Ensures related business processes will run on software.
• Prepares the customer for the system migration, guides the migration process, and provides training or support post-migration.
• Analyses the customer’s existing products/processes and consults with the customer to map the existing system to the Jack Henry product.
• May perform other job duties as assigned.

• 4 years in an IT role doing application support, implementation or development.

• Ability to travel up to 5% to attend meetings, trainings, and/or professional conferences.
• Understanding of banking operations.
• Solid grasp of SQL queries.
• Moderate understanding of scripting.
• Bachelor’s degree in Applied Science or similar.

If you got this far, we hope you're excited about this opportunity. We still encourage you to apply even if you don't meet every requirement. We're eager to meet motivated people who align with Jack Henry's mission and can contribute in various ways.

At Jack Henry, we pride ourselves on our motto:
Do the right thing, do whatever it takes, and have fun. We offer outstanding benefit programs to support the physical, mental, and financial well-being of our people.

Culture:
We have a strong, collaborative culture. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity:
Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all employment practices to all persons regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military status, or any other protected status. No one will face discipline or retaliation for good faith reports or investigations related to discrimination.

Requests for full corporate job descriptions may be requested through the interview process at any time.