WordPress Support Specialist; Contractor​/ago

Word Press Support Specialist (Contractor)

Mannix Marketing, Inc. | Glens Falls, NY (Remote) | 1099 Contractor | $15–$35/hr DOE

Mannix Marketing is an award‑winning, full‑service digital marketing and web development agency established in 1996, based in Glens Falls, NY. We specialize in building custom‑coded, SEO‑optimized Word Press websites for diverse clients in healthcare, senior living, B2B, manufacturing, travel, tourism, and nonprofit sectors. Our sites are hand‑coded, without page builders or bulky themes, and adhere to WCAG 2.2 AA accessibility standards.

We operate as a fully remote team, committed to delivering reliable, measurable results.

We are seeking a skilled Word Press Support Specialist to join our team as an ongoing contractor. This role involves managing maintenance, troubleshooting, and administrative requests within our support queue for a portfolio of custom‑coded Word Press client sites. It is a ticket‑based, asynchronous‑friendly position, ideal for an independent professional who can communicate clearly with non‑technical clients and consistently deliver accurate, clean work.

This is specifically a Word Press maintenance and support role, requiring deep knowledge of Word Press and server‑side fundamentals, not a design or new‑build position.

• Resolve incoming support tickets via Zendesk, covering content updates, plugin issues, broken layouts, and form troubleshooting.
• Perform edits and updates on custom‑coded Word Press sites, utilizing PHP and custom themes (no page builders).
• Manage and troubleshoot hosting issues, including cPanel, DNS records, SSL certificates, and domain configuration.
• Work with essential Word Press plugins such as ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI.
• Assist with Google Workspace administration tasks, including user management, email setup, and permissions.
• Identify and escalation issues requiring developer‑level intervention.
• Communicate technical issues clearly and professionally in plain language to clients and internal team members.

• 3+ years of hands‑on Word Press experience with custom‑coded themes, not page builders.
• Demonstrable experience with custom PHP and the Word Press template hierarchy.
• Comfort working in Word Press sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools.
• Experience with cPanel, DNS management, and SSL installation/renewal.
• Familiarity with ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO.
• Experience using a ticketing system (Zendesk strongly preferred).
• Ability to write custom CSS (no Tailwind, no Bootstrap).
• Strong written communication skills, as you will often be the primary client contact for issue descriptions.

• Google Workspace administration experience (user management, email configuration, alias and permissions management).
• Familiarity with WCAG 2.2 AA accessibility standards.
• Experience supporting an agency client portfolio, managing multiple sites simultaneously.
• Upwork or other platform profile with verifiable reviews for support/maintenance work.

To ensure mutual time efficiency, please do not apply if:

• Your Word Press experience is primarily with Elementor, Divi, Beaver Builder, or other page builders.
• You lack experience with custom PHP themes or hand‑coded Word Press sites.
• You have no experience with a ticketing or help desk system.
• Your portfolio mainly showcases site builds rather than ongoing maintenance and support work.

• Remote: Work from anywhere with reliable internet access.
• Availability: Eastern Time business hours preferred; some asynchronous flexibility is available.
• Engagement Type: 1099 contractor, ongoing, with hours varying based on ticket volume.
• Rate: $15–$35/hr, dependent on experience and demonstrated skill.