Technical Integrations Manager

At Mukuru, we don't just build APIs — we power financial inclusion across Africa and beyond. As our partner ecosystem grows, we're looking for a Technical Integrations Manager who thrives at the intersection of technology, product, and partnerships.

This is not a support role.
This is a scale-enablement role.

You will own how partners integrate into Mukuru's API ecosystem — ensuring seamless onboarding, high performance, and reliable integrations that directly enable growth and revenue.

If you enjoy solving complex technical problems, collaborating across teams, and turning integrations into strategic advantage, this role is for you.

Own and elevate the end-to-end partner integration lifecycle — from first technical conversation to go-live and beyond — ensuring integrations are reliable, secure, and scalable.

You will be the technical bridge between Mukuru and our partners.

• Own the full lifecycle of third-party integrations into Mukuru's API platforms.

• Lead partners through onboarding, testing, certification, and go-live.

• Serve as the senior technical escalation point for complex integration challenges.

• Reduce friction and accelerate time-to-market for new partners.

• Support and guide REST-based API integrations (JSON, authentication, webhooks).

• Improve documentation, tooling, and integration standards.

• Identify recurring integration issues and drive structural improvements.

• Ensure APIs are consumed efficiently, securely, and at scale.

• Monitor API health (availability, latency, error rates).

• Proactively detect risks and integration bottlenecks.

• Provide actionable feedback to Product & Engineering.

• Ensure performance standards are upheld across partners.

• Partner with Product, Engineering, Commercial, and Support teams.

• Influence integration roadmaps and backlog prioritisation.

• Remove blockers that slow down revenue-enabling initiatives.

• Embed security and compliance best practices into integrations.

• Promote consistent API standards across internal and external teams.

• Ensure authentication and access controls are implemented correctly.

• Stay ahead of API trends and integration best practices.

• Champion smarter processes that improve scalability and partner experience.

• Contribute to strategic platform evolution.

• 5+ years in technical integrations, backend/API development, or platform roles.

• Strong hands-on experience with REST APIs, JSON, OAuth (or similar authentication).

• Experience supporting external partners in integration environments.

• Comfortable troubleshooting cross-system technical issues.

• Agile delivery experience.

• API testing tools (Postman, Insomnia).

• Exposure to monitoring/logging/observability tools is advantageous.

• Experience working across multiple integration environments.

• Highly organised with strong prioritisation skills.

• Able to translate complex technical topics into clear business language.

• Confident leading conversations with both engineers and commercial stakeholders.

• Outcomes-focused with strong commercial awareness.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements.

Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS