Business Analyst

Mukuru is one of Southern Africa's fastest growing fintech companies, operating across multiple countries in SADC and Europe. We build safe, affordable and regulated financial products that serve millions of customers.

We are looking for a Senior Business Analyst who thrives in complexity, thinks strategically, and enjoys turning ideas into scalable financial solutions. This role sits at the heart of our Financial Services domain — a fast-evolving environment spanning multiple countries, languages, products and channels.

You will not only gather requirements.
You will influence direction, unlock value, and help deliver products that directly impact financial inclusion.

As a Senior Business Analyst, you will act as the critical link between business strategy and technical execution. You will work closely with Product Owners, Scrum Teams, business stakeholders and external partners to translate opportunities into clear, actionable delivery plans.

You will report directly to the Head of Product Domain:
Financial Services and operate within cross-functional Agile teams responsible for enterprise-level systems at the core of Mukuru's platform.

• Engage stakeholders across all levels to elicit, analyse and refine requirements

• Identify opportunities to maximise return on investment and business impact

• Translate complex business needs into clear user stories, process diagrams and data flows

• Ensure a steady pipeline of well-defined, sprint-ready backlog items

• Support Scrum teams in understanding business and customer requirements

• Collaborate with development teams on estimation and solution alignment

• Work closely with QA to ensure delivered functionality meets expectations

• Contribute to prioritisation and roadmap discussions

• Liaise with third-party partners and suppliers on service integration

• Support product enhancements in multi-country and multi-channel environments

• Contribute to customer onboarding and self-service channel optimisation (e.g., Whats App, USSD)

• Facilitate workshops, interviews and stakeholder sessions

• Assist with drafting user guides and training materials

• Communicate effectively with both technical and non-technical stakeholders

• Manage stakeholder expectations through clarity and structured engagement

• Degree or Diploma, preferably in Information Systems or a related field

• Minimum 3 years' experience in Business Analysis within an Agile environment

• Experience in financial services, particularly customer onboarding or customer service

• Strong ability to translate requirements into user stories and structured artefacts

• Understanding of REST APIs and system integrations

• Exposure to compliance requirements such as KYC and FIC (advantageous)

• Strong communication, stakeholder management and facilitation skills

You are analytical yet practical. Structured yet adaptable. Confident engaging executives and equally comfortable collaborating with engineers.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements.

Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS