Senior ServiceNow Platform Administrator

Overview

GovCIO is currently hiring for a Senior
Service Now Platform Administrator to support our USSS Network Operations and Security Center (NOSC) proposal. The ideal candidate will be responsible for day-to-day administration, configuration, and ongoing maintenance of the Service Now environment to ensure optimal performance and alignment with business needs. This role will serve as a key contact for platform support, upgrades, integrations, and user enablement. This position will be located in Washington, DC and is a hybrid remote position.

• Administer, configure, and support the Service Now platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Perform regular system maintenance, patching, and upgrades in collaboration with the Service Now team.
• Manage user accounts, roles, groups, and permissions.
• Develop and maintain custom workflows, business rules, UI policies, and catalog items.
• Monitor system performance and troubleshoot performance issues and errors.
• Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions.
• Ensure data integrity and implement best practices for data management and governance in Service Now.
• Document platform configurations, system processes, and support procedures.
• Support integrations between Service Now and other enterprise tools and systems.
• Provide training and user support, including knowledge base maintenance and Service Now user guidance.

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

• 6 years of experience administering the Service Now platform.
• Strong understanding of Service Now modules, including ITSM, CMDB, and Reporting.
• Experience with scripting (JavaScript, Glide, Flow Designer).
• Familiarity with Service Now Update Sets, Scheduled Jobs, and Performance Analytics.
• Understanding of ITIL principles and frameworks.

Clearance Required: US citizenship is required to acquire a Top Secret Clearance.

• Service Now Certified System Administrator (CSA).

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo  be presented during each interview
• During the Hiring Process
• Enhanced Biometrics  screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

* Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.