Customer Support Coordinator​/Coordonnateur.trice - client; Remote

Customer Support Coordinator

Candidates must live in and be authorized to work in Canada.

Blaise Transit creates sustainable, enjoyable, and accessible transportation. Our platform lets any organization run on-demand transit with their own vehicles. Unlike fixed-route systems, on-demand transit dynamically adjusts routes and schedules based on rider needs, helping agencies use vehicles more efficiently, reduce emissions, improve passenger experience, and connect underserved communities.

We are sustainable, innovative, empathetic, and inclusive.

We’re seeking a driven Customer Support Coordinator to help clients successfully launch and maintain Blaise’s on-demand transit platform. You’ll support new deployments, provide technical assistance post-launch, and collaborate closely with our product and engineering teams to ensure client needs are met. This role has a direct impact on our fast-growing company and the transit services of dozens of cities.

Because our clients run transit at all hours, occasional after-hours on‑call support may be required.

• Troubleshoot platform issues and provide accurate solutions using our tools and internal database.
• Train clients, share best practices, and prepare support materials.
• Escalate unresolved issues to internal teams.
• Support onboarding and ensure clear communication.
• Monitor project progress and timelines.

• Based in Canada with legal authorization to work.
• Excellent organizational, multitasking, and time‑management skills.
• Strong tech proficiency; transit software experience is an asset.
• High patience and empathy; able to handle difficult conversations professionally.
• Strong written and verbal communication in English and French.
• Resourceful problem‑solver with a track record of initiative.
• Familiarity with project management and help desk tools (Click Up, Notion, Zendesk, etc.).
• Passion for sustainable transportation and smart cities.

If your experience is close to what we’re looking for, we encourage you to apply.

• Salary range: $55–70k based on experience
• Potential equity/stock options
• Comprehensive benefits plan (health, dental, life, disability, etc.)
• Home office equipment budget
• Unlimited paid sick days
• Flexible work schedule
• Fun, mission‑driven team
• 3 weeks paid vacation + 9 paid wellness days
• Fast‑paced learning environment

Blaise Transit values diversity and is an equal opportunity employer. We encourage applications from Indigenous, Black, racialized, LGBTQ2S+, disabled, and other underrepresented candidates.

Ready to join one of Montreal’s most ambitious and impact‑driven startups? Apply with your resume and a short introduction.

NB :
Poste en télétravail basé au Canada.

Blaise Transit crée des solutions de transport durables, agréables et accessibles. Notre plateforme permet à toute organisation de déployer un service de transport à la demande avec ses propres véhicules. Contrairement aux systèmes traditionnels à itinéraires fixes, le transport à la demande optimise continuellement les trajets selon la demande réelle, réduisant les émissions, améliorant l’expérience passager et reliant des communautés auparavant mal desservies.

Durabilité, innovation, empathie et inclusion.

Nous cherchons un.e coordonnateur.trice motivé.e pour soutenir la mise en œuvre et la maintenance de notre plateforme. Vous aiderez au lancement de nouveaux services, offrirez du support technique et travaillerez étroitement avec nos équipes Produit et Développement. Ce poste a un impact direct sur notre croissance et sur les services de transport de nombreuses villes.

Comme nos clients offrent des services en continu, des périodes d’assistance en dehors des heures normales peuvent être requises.

• Résoudre les problèmes techniques et utiliser nos outils internes pour fournir des solutions précises.
• Former les clients, partager les meilleures pratiques et créer du matériel de support.
• Escalader les problèmes non résolus aux équipes internes.
• Appuyer l’intégration de nouveaux clients.
• Suivre l’avancement des projets et les échéanciers.