Monitoring & Incident Response - Washington D.C. - Public Trust Security Clearance

Position: Monitoring & Incident Response - Washington D.C. - Public Trust with Security Clearance
Monitoring & Incident Response is needed for a contract opportunity with SOC's client in Washington D.C. Contract Length: 6 months temp to perm and/or possible FTE
** Must have Active Public Trust
*
* Job Description:

The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.

Schedule:

Candidate would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team. Day to day tasks include:
* Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
* Follow up on outstanding requests and ensure timely resolution.
* Support 24/7/365 network and service monitoring activities.
* Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
* Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
* Close out tickets once issues are resolved and all necessary actions are completed.
* Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
* Develop, maintain, and implement SOPs and other documentation.
* Support Network devices.
* Other duties may be added and/or assigned as needed.

Required Qualifications:

* High School Diploma or equivalent
* 4+ years of applicable work experience
* Ability to obtain and maintain a public trust security clearance
* U.S. Citizen
* Experience supporting Windows 7, Windows 10, and MS Office 2013
* Experience using SNOW (Service Now), Remedy or a similar ticketing system
* Strong analytical and follow through skills
* Strong verbal and written communications skills
* Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
* Ability to work well independently on defined tasks
* Ability to work well as part of a team Desired

Qualifications:

* Previous Service Desk Experience
* Ability to run reports
* Active Public Trust of DOJ clearance The Monitoring and Incident Response Team operates 100% Remote currently, however a return to work on-site at a customer site in Washington, DC is possible. Telework or 100% Remote work arrangements as a part of any potential return to work plan are negotiable. Employment Pre-requisites The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability. #DZFED #INDSOC Estimated Min Rate: $27.06 Estimated Max Rate: $40.28