Technical Lead​/Architect – ServiceNow GRC​/IRM; Remote

Position: Technical Lead / Architect – ServiceNow GRC / IRM (Remote)
Location: Bengaluru

Job Title -  Technical Lead / Architect – Service Now GRC / IRM

Job Type -  Remote

Experience -  7+year's

Job Description
- We are seeking a technically strong and experienced Service Now GRC / IRM Technical Lead or Architect to lead the design, implementation, and optimization of risk, compliance, and audit processes using the Service Now platform. This role requires in-depth technical knowledge of Service Now IRM modules, architecture design, and integration with broader enterprise risk systems. You will work closely with risk stakeholders, security teams, and developers to deliver secure, scalable, and audit-compliant GRC/IRM solutions.

Key Responsibilities:

️  Architecture & Solution Design
Architect and design enterprise-grade Service Now GRC/IRM solutions that align with compliance, risk, and security requirements.

Lead end-to-end implementation of Policy and Compliance Management, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Planning (BCP).

Define technical architecture for authority documents, control frameworks, risk registers, issues, indicators, and treatment plans.

Platform Development & Configuration
Develop and configure complex workflows, risk scoring models, issue response plans, and audit trails.

Customize modules using Business Rules, Script Includes, UI Policies, Client Scripts, Notifications, ACLs, and Scoped Apps.

Implement automated evidence collection, control attestations, and advanced risk calculations.

Create and maintain dashboards, Performance Analytics reports, and compliance scorecards.

Integrations
Integrate GRC/IRM with third-party platforms such as Archer, SAP GRC, Workiva, Rapid7, Service Now Sec Ops, CMDB, and external audit tools.

Utilize Integration Hub, REST/SOAP APIs, and MID Server for secure and reliable data exchange.

Governance & Best Practices
Define and enforce platform governance, including security models, encryption, data access controls, and platform performance optimization.

Implement risk and control lifecycle automation, utilizing Predictive Intelligence, AI Search, and Virtual Agent (if applicable).

Ensure compliance with data privacy regulations (e.g., GDPR, HIPAA, SOX, ISO 27001, NIST).

Leadership & Delivery
Lead cross-functional teams, conduct code reviews, and ensure delivery quality.

Work with stakeholders across security, compliance, legal, audit, and vendor management functions.

Participate in Agile ceremonies, roadmap planning, design reviews, and platform upgrades.

Required Skills &

Qualifications:

7+ years of experience in Service Now platform with 3+ years in GRC/IRM-specific implementations.

Strong knowledge of GRC/IRM data models, risk scoring, risk acceptance workflows, and compliance frameworks (e.g., NIST, ISO, SOX).

Proficient in JavaScript, Glide APIs, Scoped Applications, Security Controls, and complex business logic development.

Strong hands-on experience with Audit Management, Risk Indicators, Policy Lifecycle, and Control Testing automation.

Solid experience designing secure multi-entity/multi-department IRM programs in Service Now.

Preferred

Certifications:

Service Now CSA – Certified System Administrator – Mandatory

Service Now CIS – GRC / IRM – Highly Preferred

Service Now Certified Application Developer – Preferred

ITIL v4, CISA, CISSP, or CRISC – Nice to Have

Soft Skills:

Strong leadership and stakeholder engagement capabilities.

Excellent verbal and written communication.

Ability to distill complex regulatory and security concepts into technical workflows.

Analytical mindset with proactive problem-solving skills.