SaaS Onboarding Manager

SaaS Onboarding Manager
(Initial 12-Month Contract - Highly Likely to Go Permanent)
Home-Based | £45,000

Ready to take your SaaS experience to the next level in a high-impact, fully remote role?

Huntress Recruitment is partnering with a forward-thinking, tech-driven organisation seeking a dynamic SaaS Onboarding Manager to deliver an exceptional client experience from day one.

If you thrive on building relationships, guiding clients through change, and ensuring seamless software implementation - this could be your perfect next move.

The Opportunity

As a SaaS Onboarding Manager, you'll own the end-to-end onboarding journey for new clients, ensuring a smooth, confident transition onto the platform. You'll act as a trusted advisor, delivering engaging virtual training, driving adoption, and setting customers up for long-term success.

This is more than onboarding - it's about creating outstanding first impressions and lasting partnerships.

What You'll Be Doing

Acting as the primary point of contact for new clients throughout the onboarding lifecycle
Leading implementation projects from kick-off to go-live
Delivering engaging virtual training sessions and system walkthroughs
Guiding clients through setup, processes, and best practice adoption
Collaborating with internal teams (Sales, Product, Support) to ensure seamless delivery
Identifying and resolving early-stage challenges proactively and efficiently
Managing multiple onboarding projects simultaneously while maintaining exceptional service levels

About You

Proven experience in SaaS onboarding, implementation, or customer success
Strong understanding of SaaS platforms and client adoption strategies
Confident, engaging communicator who builds trust quickly - even remotely
Highly organised with excellent project management skills
Commercially aware and passionate about delivering measurable value
Comfortable working independently in a fully remote environment

What's in It for You?

£45,000 salary
Fully remote working
Clear pathway to a permanent position
Opportunity to shape onboarding strategy and client experience
Join a collaborative, innovative, and growth-focused business

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK