Tech Bar Engineer - Pegasus

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Tech Bar Engineer

Location: London (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose: This role requires NPPV clearance!

The Tech Bar provides innovative, face‑to‑face IT support, helping customers with ‘how to’ queries, first‑time fixes, and efficient solutions. In this role, you’ll deliver first and second line support across applications, desktop/mobile, and network systems, ensuring SLA compliance and high service quality. You’ll also provide hardware support, including device configuration and replacement. Most importantly, you’ll enhance the customer experience with a positive, proactive, and solution‑focused attitude.

• Manage workloads, ticket queues, and ensure SLA/OLA compliance.
• Provide technical support for desktops, laptops, tablets, mobiles, hardware, and software.
• Log and maintain customer enquiries, offering proactive updates where needed.
• Install, configure, upgrade, move, rebuild, and decommission IT equipment.
• Handle buffer stock, logistics, and asset management processes.
• Escalate and hand over issues to referral groups or third parties with accurate information.
• Support incident, problem, and escalation management across field services.
• Produce reports, track key issues/trends, and gather customer feedback.
• Run demo sessions, floor walks, and communicate presence at Tech Bar sites.
• Contribute to projects, demand tasks, and provide peer cover when required.

• Must already hold valid NPPV clearance
• Solid IT background with customer‑facing support experience.
• Strong problem‑solving skills and well‑organised approach.
• Good knowledge of desktop environments, PC/server hardware, and software.
• Experience with ticketing systems (e.g., Service Now).
• Proficient in Windows (7–11), Office 365, Microsoft applications, major browsers, and Active Directory.
• Basic understanding of server infrastructure, cabling, and networking.
• Ability to diagnose hardware, software, network, and server issues.
• Familiarity with working to defined SLAs.
• Full UK driving licence

SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

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