Presales Service Design Architect

Location: Remote with occasional travel to customer or company sites as required.

The Presales Service Architect is responsible for the production of Managed Service propositions, supporting the Senior Service Design and Presales Architect. This role contributes to service design activities across bids and proposals, helping to translate customer requirements into clear and operationally viable service models. They will collaborate with Sales, Bid Management, Delivery Practices, Operations, and Solution Architecture teams to ensure proposed services are deliverable and effectively transitioned into operations.

This position suits a detail-oriented team player who is eager to develop expertise in service design and presales within a technology services environment.

The role can be based at any company office or home-based with occasional travel to customer or company sites as required.

• Assist in the formal qualification of potential Managed Service opportunities against our existing matrix of products, solutions and services (Service Catalogue)
• Support the wider service design, presales and bid functions when it comes to completing RFIs, RFPs, ITTs, CQs and tender responses, ensuring Managed Service-related propositions are accurate, reflect customer need and demonstrate value.
• Leverage our existing Service Catalogue to design and develop Managed Service propositions, producing supporting materials such as Statements of Managed Services and Service Descriptions.
• Using existing commercial frameworks, develop Managed Services costs, including labour, tooling, licensing, capacity planning, onboarding effort, and ongoing operational effort. Work with SMEs across Finance, Commercial, Delivery Practice, Operations, Legal, and Solution Architecture teams to ensure assumptions, risks, dependencies, and delivery requirements are understood and reflected in cost models and pricing structures.
• Adhere to existing presales processes, ensuring that all activities are commensurate with our commercial, strategic and operational guidelines, while meeting the deadlines and conditions laid out by the Customer or Account Manager.
• As a Presales SME for Managed Services, contribute to the development of new services, compliance, governance and regulatory information to accompany bids and expressions of interest. In conjunction with the wider virtual teams, help develop an understanding of the client’s business goals, outcomes and drivers, identifying ‘win themes’ and ensuring they are articulated within our responses.
• Attend customer meetings, workshops when required and deal review boards, to qualify, scope, progress and confidently present our propositions, articulating the service model, delivery approach, commercial structure and expected outcomes.
• Follow established processes to ensure that all collateral and documentation relating to a presales opportunity is filed, so that it can be accessed or referenced by the wider team. Where new collateral / IP is approved as a result of completing Tenders, PQQs, RFIs and RFPs, ensure that existing knowledge bases are updated, so that the information is made available to support subsequent presales engagements.
• Maintain ownership of the Presales lifecycle for each engagement until the opportunity has formally closed and had been successfully transitioned into BAU support.

• Under the direction of the Senior Service Design and Presales Architect or Service Owner, design and document high-quality, repeatable and scalable Managed Services, defining scope, service levels, roles and responsibilities, processes, expected outcomes, commercial models and value delivered.
• Working with internal Stakeholders create clear supporting materials and service operational documentation that explain how each service works and is delivered, ensuring content is accessible to both technical and non-technical audiences.
• Contribute to the on-going development of ITIL-aligned Operational Service Designs, covering workflows, supporting processes, reporting, escalation models, tooling requirements and service governance, ensuring…