Servicenow Technical Lead; Remote

Company

CDAI

Salary: $140000-$150000

Bonus Eligible

We are CDAI—the data and artificial intelligence engine of Compass Group North America. We design and deliver custom, in-house solutions tailored to the unique complexities of food service and hospitality. Our work is grounded in strong data foundations, layered with AI to enhance forecasting, streamline operations, and enable better, faster decision‑making across Compass Group. With deep integration into the business and a commitment to white‑glove service, CDAI empowers associates, clients, and customers through innovative, future‑forward technologies.

We are seeking an experienced Service Now Technical Lead to drive the design, implementation, and optimization of Service Now‑based Master Data Management (MDM) solutions. In this role, you will provide strategic architectural vision while leading end‑to‑end delivery across multiple Service Now modules, ensuring alignment with enterprise architecture, business goals, and data governance standards.

This role combines deep technical expertise, stakeholder engagement, and hands‑on leadership. You will be responsible for building scalable, secure, and high‑performing solutions while mentoring teams and collaborating with product managers, architects, and business stakeholders to ensure long‑term success.

Architecture & Solution Design

• Define and execute the architectural vision for Service Now implementations for the Vendor Domain within the Master Data Management Application.
• Design scalable, secure, and high‑performing solutions across custom app configuration, and other modules.
• Ensure alignment with enterprise architecture frameworks, business needs, and Service Now best practices.
• Develop and maintain data models, governance policies, and robust integration strategies with enterprise platforms such as AWS S3, Snowflake, and the Master Data Management application, using APIs, Integration Hub, and secure data exchange protocols.
• Drive quality assurance, risk management, and compliance with security standards.
• Continuously optimize processes and solutions to maximize efficiency and effectiveness.

Engagement & Delivery

• Translate business requirements into actionable Service Now and Master Data Management (MDM) solutions for the vendor domain, in close partnership with Product Management.
• Lead end‑to‑end implementation projects, spanning planning, design, development, deployment, and post‑go‑live support.
• Build and maintain strong stakeholder relationships, ensuring delivery excellence, adoption, and satisfaction.
• Drive the creation of agile user stories from business requirements as outlined by the Product Manager, and serve as the liaison between Product, Service Now, Master Data Management (MDM), and other delivery teams to ensure successful execution of the defined scope.
• Build and evolve Service Now offerings and capabilities.

Team Leadership

• Manage and mentor a team of Service Now Admins, and developers.
• Promote knowledge sharing, continuous learning, and adoption of best practices.
• Inspire and develop talent, ensuring a culture of high performance and collaboration.
• Be a servant leader, leading the team by example and delivering 50% of time hands on keyboard development.

• 5+ years of experience in Service Now technology and systems integration, including custom application development.
• Strong expertise in Master Data Management (MDM) with a deep understanding of data models, governance, and integrations.
• Proven track record of leading multiple end‑to‑end Service Now implementation projects.
• Strong understanding of data pipelines, APIs, and batch/real‑time integration patterns using AWS services.
• Ability to design and implement secure, scalable integrations between Service Now/MDM and AWS‑based data platforms.
• Strong expertise in Service Now data schema, architecture, and integration (REST/SOAP, Integration Hub).
• Active TOGAF certification.
• Bachelor’s degree in computer science, Engineering, or related field.
• Strong analytical, problem‑solving, and communication skills, with executive presence.
• Experience with infrastructure‑as‑code tools…