Senior ServiceNow Developer

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Pay up to £68,517, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Service Now Senior Developer in our product delivery unit, working on the largest government installation of Service Now within Europe!

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Lead criteria:
  You must be a Service Now Certified System Administrator and hold the Certified System Administrator Certification
• Substantial experience of various modules and applications within Service Now (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Work spaces, CMDB, Integrations)
• Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a Service Now context.
• Proven ability to be able to work in a fact-paced environment either as part of a team or under their own initiative
• Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
• Strong working knowledge and practical experience of IT methodologies such as Agile
• Influential and able to demonstrate experience of effectively communicating at different levels to various technical and non-technical audiences.

You and your role

We're on the hunt for a Senior Infrastructure Engineer to join our team at DWP, where you'll help shape and support one of the largest Service Now installations in Europe. You'll be the go to technical expert, guiding development across multiple teams and making sure everything we build is secure, high-performing, and aligned with our mission.

You'll be part of a passionate group focused on making digital experiences smoother for over 120,000 colleagues, ultimately helping DWP support 20 million people every day. From mentoring junior developers to delivering new features and solving complex challenges, your work will have real impact across the department.

If you're ready to lead, innovate, and make a difference, we'd love to hear from you. Just a heads up, this role requires Security Check clearance. Let's build something meaningful together!

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £68,517.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and…