Platform Support Engineer

Location:
Bristol or Edinburgh (Hybrid)
In this position, you’ll be based in either the Bristol or Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

Location:
Bristol or Edinburgh (Hybrid)
In this position, you’ll be based in either the Bristol or Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

Computershare have an exciting opportunity to join our Technology Operations team, part of the wider Technology Services division, as a Platform Support Engineer.

The Computershare Technology Operations group (CTO) is responsible for planning, designing, building and running technology services. The CTO teams span architecture, infrastructure, service operations, compliance and technical support. We ensure that colleagues around the world have access to the technology and agreed service levels that they need to take care of their clients and their clients’ shareholders, employees and customers.

In Technology Services (CTS) we partner with our global businesses, providing technology services and IT support and designing and developing new products to support our clients, customers and employees. Technology underpins everything we do as an organisation and is the engine driving our business forward.

The Platform Support Engineer plays a critical role, ensuring the seamless operation, deployment, and continuous improvement of both on-premises and cloud platforms. By collaborating with development, operations, and security teams, the engineer drives automation, standardization, and innovation across our technology stack.

This role is central to maintaining high service availability, supporting internal projects, and delivering robust, scalable solutions that align with business objectives and customer needs.

Platform Support Engineers are empowered to identify and implement process improvements, contribute to strategic initiatives, and advance their technical expertise through ongoing learning and certification opportunities. The role leverages modern cloud platforms, CI/CD pipelines, and ITIL-based service management practices.

• Managing and deploying Computershare’s software across our production and test environments.
• Responsible for both on-premises Windows and Linux platforms, Citrix Net Scaler load‑balancers, as well as a growing Azure cloud estate.
• Managing Computershare’s build and deployment platforms and utilizing them to drive towards continuous delivery.
• Contributing to Computershare’s technology stack by enhancing existing processes, identifying opportunities for automation and process optimization, driving innovation in platform management.
• Consistently looking to standardise key processes and make good use of scripting languages.
• Working closely with development, operations, and security teams to deliver integrated solutions.
• Expected to assist other technology teams to configure environments and ensure the delivery of robust applications and services, acting as a consultant.

The Platform Support Engineer requires a good understanding of work routines and procedures used to support and remediate platform support issues. Being all to familiar with operating within defined technical and operational procedures, which require proficient knowledge and awareness on how to apply them.

The role holder is expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedure. You will be adept in the break down of problems into smaller components, understand underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

The Platform Support Engineer will hold strong communication skills to be able to provide clear verbal and/or written communications in…